Air India

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Is Air India down right now?

Q: Payment debited but Air India ticket not generated. What should I do?

Raise it on the Customer Support Portal on airindia.com; Air India says an executive replies within 24 hours. You can also call the customer care lines. Keep the amount, time and bank reference ready, and do not pay again for the same trip.

Q: How do I check my Air India refund status?

Use Status Check on Pending Refund on the Customer Support Portal, with the Case ID sent to your email. Air India's refund FAQ puts refunds at 7 to 10 business days. After 15 to 20 business days without money, raise it again on the portal quoting that Case ID.

Air India is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No Air India issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:03 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Air India not working? Report it

Report in seconds, no login.

Last 24 hours: 0 reports.

About Air India

Run by Air India Limited, Air India flies domestic and international routes under the AI flight code. Booking, check-in, refunds and flight status all run on airindia.com and the Air India app, and its loyalty programme is the Maharaja Club.

Its AI agent, AI.g, answers on the website, the app and WhatsApp, and can check you in or open a case for lost baggage.

25-day history

healthy reports issues outage

We checked 36 times over the last 25 days — healthy on 25 days. It typically responds in about 0.2s.

25d ago 17d 8d today

Response time · daily average slowest day 0.9s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

30 Sep checked, healthy avg 0.9s

1 Oct checked, healthy avg 0.6s

2 Oct checked, healthy avg 0.9s

3 Oct checked, healthy avg 0.6s

4 Oct checked, healthy avg 0.5s

5 Oct checked, healthy avg 0.6s

6 Oct checked, healthy avg 0.7s

7 Oct checked, healthy avg 0.3s

8 Oct checked, healthy avg 0.2s

9 Oct checked, healthy avg 0.2s

10 Oct checked, healthy avg 0.4s

11 Oct 1 report avg 0.3s

12 Oct checked, healthy avg 0.2s

13 Oct checked, healthy avg 0.2s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 0.1s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.1s

18 Oct checked, healthy avg 0.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.1s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.1s

If Air India isn't working

See if other Air India flyers report it If many reports come in together, Air India's systems are the problem, not your device.
Check the check-in window For a domestic flight, Air India online check-in closes 60 minutes before take-off and opens 48 hours ahead.
Update the Air India app Get the newest Air India app version, then add the trip again with the booking reference and last name.
Wait for the refund timeline Allow 7 to 10 business days before chasing a refund, and keep the Case ID from your email.
Try the website When the app fails, try Manage Booking on airindia.com in a phone browser.

Other ways to access Air India

Check in on WhatsApp Send Hi to AI.g on +91 96670 34444, then share the booking reference and last name to check in.
Use the airport counter If online check-in will not work, the Air India counter at the airport can check you in and print the boarding pass.
Visit an Air India office For a ticket bought at an Air India office, go back to that office for the refund. The staff there can also update your bank details.
Talk to customer care The Air India helpline page has both 24x7 lines, the WhatsApp number and the overseas contact centre.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website

Questions

Watch the live check on this page. Many passengers reporting the same failure together points to the Air India website or app. If only your flight looks wrong, open Flight Status on airindia.com, since a delay is not an outage.

Heavy load is the usual reason. Disruption days, when many flights are cancelled or rescheduled, send large numbers of passengers to rebook and claim refunds at the same time. Try again after some time, or use AI.g on WhatsApp for check-in and flight status.

Raise it on the Customer Support Portal on airindia.com; Air India says an executive replies within 24 hours. You can also call the customer care lines. Keep the amount, time and bank reference ready, and do not pay again for the same trip.

First check the timing. For a domestic Air India flight, online check-in is open from 48 hours ahead until 60 minutes before take-off. Passengers needing special assistance and unaccompanied minors must check in at the airport counter.

Use Status Check on Pending Refund on the Customer Support Portal, with the Case ID sent to your email. Air India's refund FAQ puts refunds at 7 to 10 business days. After 15 to 20 business days without money, raise it again on the portal quoting that Case ID.

Take a refund through Manage Booking, or move to another flight using self-service re-accommodation on the website. Air India also emails a reschedule link with the cancellation notice. For a booking made through an agent or another website, ask that agent.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows Air India's status, the last checked time, and how many users are reporting problems.

Payment stuck, ticket not received, or a refund pending on Air India? See the verified Air India customer care and support numbers, with timings.

+91 11 6932 9333

Air India · 24x7

Full helpline