Swasthya Sathi

swasthyasathi.gov.in

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Is Swasthya Sathi down right now?

Q: The hospital is asking me to pay under Swasthya Sathi. What do I do?

Do not pay. Treatment up to Rs 5 lakh a year per family is cashless, and medicines and tests are part of the package. Inform the district key manager or the State Nodal Agency through the toll-free number at once, or raise a grievance in the mobile app.

Q: How do I check my name or verify my Swasthya Sathi card?

Use Find Your Name or Card Verification on swasthyasathi.gov.in. The balance on the card can be checked through the toll-free number or the Swasthya Sathi app.

Swasthya Sathi is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: OK
Response: 0.1s
Last checked: 5 hours ago

Answer: No Swasthya Sathi issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:04 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About Swasthya Sathi

Swasthya Sathi is the Government of West Bengal's health cover scheme, run by the state Health and Family Welfare Department. Each family gets cashless treatment of up to Rs 5 lakh a year at empanelled public and private hospitals, using a smart card.

swasthyasathi.gov.in carries the active hospital list, card verification, the Find Your Name search and hospital empanelment, and the Swasthya Sathi app offers the same lookups on Android.

24-day history

healthy reports issues outage

We checked 25 times over the last 24 days — healthy on 24 days. It typically responds in about 0.1s.

24d ago 16d 8d today

Response time · daily average slowest day 0.3s

Dashed line is its usual 0.1s, measured over the last 14 days. Gaps are days with no timing data.

1 Oct checked, healthy avg 0.2s

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If Swasthya Sathi isn't working

Open the right page Card verification and Find Your Name have their own links on the home page; open them from there.
Switch browser If a page stays blank, try Chrome or Firefox, or clear the browser cache.
Try at a quieter time Early morning or late night loads faster during enrolment drives.
Use the app The Swasthya Sathi Android app searches active hospitals when the website is slow.
See if other Swasthya Sathi users report it A run of Swasthya Sathi reports points to the state server. Wait some time and try again.

Other ways to access Swasthya Sathi

Call the toll-free centre The 24x7 call centre finds hospitals and checks card balance without the website.
Ask at the hospital counter Every empanelled hospital has a Swasthya Sathi counter that can check your card.
Use the hospital booklet The list of hospitals given with your card at enrolment works offline.
Helpline details The toll-free number and hours are on the Swasthya Sathi helpline page.

Official channels during an outage: Website

Questions

Reports from Swasthya Sathi users on this page, with our test of swasthyasathi.gov.in, show if the portal is down widely. Several reports together point to the state server. If only one page fails for you, try again from another browser.

Card verification, Find Your Name and the hospital portal each sit on a separate Swasthya Sathi address, so a single one may break while the rest keep loading. During enrolment drives such as Duare Sarkar camps, heavy use slows the portal. A hospital's card reader problem is separate from a website outage.

You should still get treatment. Swasthya Sathi says the hospital must arrange an alternative when the card reader fails, once your identity is established. Call the toll-free number if the hospital refuses.

Do not pay. Treatment up to Rs 5 lakh a year per family is cashless, and medicines and tests are part of the package. Inform the district key manager or the State Nodal Agency through the toll-free number at once, or raise a grievance in the mobile app.

Use Find Your Name or Card Verification on swasthyasathi.gov.in. The balance on the card can be checked through the toll-free number or the Swasthya Sathi app.

The smart card is needed, but in exceptional cases the hospital can admit you after verification. Tell the hospital you will bring the card within 24 hours.

Call the 24x7 toll-free call centre 1800 345 5384, the same number printed on the back of your card. It is also listed on our Swasthya Sathi helpline page.

Yes. Tap download on the status card at the top. The saved server down screenshot shows Swasthya Sathi's status, the last checked time, and how many users are reporting problems.

Need to contact Swasthya Sathi? See the verified Swasthya Sathi helpline and customer care numbers with support hours.

1800 345 5384

Swasthya Sathi · 24x7

Full helpline