Swasthya Sathi Helpline & Customer Care

1800 345 5384, the toll-free call centre, open 24x7. It is printed on the back of your smart card. Keep the card number ready when you call.

Yes, the same toll-free line, 1800 345 5384. Call it if a hospital asks you to pay, refuses your card or turns you away. You can also raise a grievance through the Swasthya Sathi mobile app.

Call 1800 345 5384 or use the Swasthya Sathi app on Android. Keep the card handy, since the call centre needs its details.

Up to Rs 5 lakh a year per family, cashless, with all pre-existing diseases covered and no cap on family size. Parents of both spouses are included. Outpatient consultation is not covered unless it leads to admission.

Yes, up to Rs 200 per hospitalisation and Rs 2,000 a year at a private hospital. A government hospital pays a higher transport allowance, Rs 400 to Rs 700.

Use the Active Hospital List on swasthyasathi.gov.in, the app's active hospital tab, or call 1800 345 5384. Hospitals are graded A, B, C and R by their facilities.