How do I log in to Sandes Web?

1. Open Login - Sandes Web on sandes.gov.in. 2. Enter the email or mobile number registered in Sandes and the captcha. 3. Type the OTP, which arrives inside the Sandes app, not by SMS. Government users can also sign in with their LDAP credentials.

Sandes

sandes.gov.in

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Is Sandes down right now?

Q: Why is the Sandes app not working today?

If messages arrive late or without alerts, go to Optimise Notifications under the Account tab and choose Ignore Battery Optimisation, as Sandes' own FAQ advises. If the app opens but nothing sends for anyone, the problem is on the Sandes side.

Sandes is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.2s
Last checked: 5 hours ago

Answer: No Sandes issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:09 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Sandes misbehaving? Report it

Tap one. Government users and citizens on Sandes see it.

Last 24 hours: 0 reports.

About Sandes

Sandes, the Government Instant Messaging System (GIMS), is the government's own messaging app, built by the National Informatics Centre (NIC) under MeitY. Government officials and citizens use it to exchange messages, files and audio or video calls, all end-to-end encrypted.

It runs on Android, iOS and the web through Sandes Web on sandes.gov.in, and it links with eGov applications for government-to-citizen messages.

Also being reported right now

These related services are being reported right now.

CSD AFD Portal Government 8 reports

16-day history

healthy reports issues outage

We checked 16 times over the last 16 days — healthy on 16 days. It typically responds in about 0.2s.

16d ago today

Response time · daily average slowest day 0.3s

Dashed line is its usual 0.2s, measured over the last 14 days. Gaps are days with no timing data.

9 Oct checked, healthy avg 0.3s

10 Oct checked, healthy avg 0.3s

11 Oct checked, healthy avg 0.3s

12 Oct checked, healthy avg 0.2s

13 Oct checked, healthy avg 0.2s

14 Oct checked, healthy avg 0.2s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.2s

17 Oct checked, healthy avg 0.2s

18 Oct checked, healthy avg 0.3s

19 Oct checked, healthy avg 0.2s

20 Oct checked, healthy avg 0.3s

21 Oct checked, healthy avg 0.2s

22 Oct checked, healthy avg 0.2s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.2s

If Sandes isn't working

See if other Sandes users report it When Sandes reports rise all at once, the service is down. Give it some time.
Look for the OTP inside the app Sandes Web sends its OTP to your Sandes app, so open the app instead of waiting for an SMS.
Turn off battery optimisation Choose Ignore Battery Optimisation under Optimise Notifications in the Account tab to get alerts on time.
Use the registered number Log in with the same mobile number or email you registered with, because Sandes does not let you change the number later.

Other ways to access Sandes

Switch to Sandes Web On a computer, open Sandes Web on sandes.gov.in and scan its QR code with the Sandes app to connect.
Post in the feedback group Every Sandes user sees a feedback group in the app for reporting a bug or problem.
Ask your nodal officer Government users get verified by their organisation's nodal officer or admin.
Email Sandes support The support address is on our Sandes helpline page.

Official channels during an outage: Website

Questions

Our Sandes card watches the Sandes portal and collects reports from app and Sandes Web users. A cluster of them at once means Sandes itself is down. If you alone are stuck, restart the app and check your data connection.

If messages arrive late or without alerts, go to Optimise Notifications under the Account tab and choose Ignore Battery Optimisation, as Sandes' own FAQ advises.

If the app opens but nothing sends for anyone, the problem is on the Sandes side.

Open Login - Sandes Web on sandes.gov.in.
Enter the email or mobile number registered in Sandes and the captcha.
Type the OTP, which arrives inside the Sandes app, not by SMS.

Government users can also sign in with their LDAP credentials.

Those features open once your organisation verifies you, or once a verified user invites you. A self-registered user who has not been invited cannot make audio or video calls, chat in groups or send invites.

No. Sandes' FAQ says a number used to register cannot be changed, and suggests deleting the old account and making a new profile with the new number.

Use Backup in the Account tab, for messages only or a full backup on your device. Automatic Backup saves once a day. Sandes cannot move chats between iOS and Android, so restore from the backup when you reinstall.

From the Google Play Store for Android, or the App Store for iPhone, where its name is GIMS Instant Messaging System. Both links are on sandes.gov.in.

The competent authority of your organisation writes to the Sandes support email to request onboarding. After that, the organisation's nodal officer verifies its staff.

Yes, tap download on the status card at the top to save an image showing Sandes's current status, the last checked time, and how many users are reporting problems.

Need to contact Sandes? See the verified Sandes helpline and customer care numbers with support hours.

[email protected]

Sandes

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