Sandes Helpline & Customer Care
sandes.gov.in
Email support
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About Sandes
Support for Sandes, the Government Instant Messaging System from the National Informatics Centre, is by email at [email protected], the address on the Sandes portal.
Government users who need verification go to the nodal officer of their own organisation, and problems with the app can also be posted in the feedback group inside Sandes.
Sandes helpline — questions
Write to [email protected], the support address on the Sandes portal, or post the problem in the feedback group inside the app. Government users can also ask their organisation's nodal officer.
[email protected]. Mention your registered mobile number or email, whether you use Android, iOS or Sandes Web, and add a screenshot of the error.
Only the nodal officer or admin of your own organisation can verify you. Contact them, and once verified your profile shows a tick.
Email [email protected] and ask for your nodal officer's details, as Sandes' FAQ suggests.
The competent authority of the organisation sends an onboarding request to [email protected].
Post it in the feedback group that is listed for all Sandes users in the app.
Yes, through Sandes Web on sandes.gov.in. Enter your registered mobile number or email and the captcha, type the OTP that arrives in the Sandes app, and scan the QR code on screen with the app to connect. Government users can sign in with LDAP credentials instead.
The National Informatics Centre (NIC), under the Ministry of Electronics and Information Technology, as part of Atma Nirbhar Bharat.
For a verified government user, any change in the profile resets the status to unverified. Your organisation admin has to verify you again.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Sandes. Always confirm on the official website. How we verify this.