Is PayU down right now?

PayU is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Checked: 58 minutes ago

Download

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 0 reports.

About PayU

PayU is a major payment gateway in India and part of the global Prosus group. Businesses use it to accept card, net banking, UPI, wallet, EMI and pay later payments on their websites and apps.

It powers checkout for a very large number of Indian online businesses, from travel and education to retail. Its volumes rise in peak shopping hours and during big sale events, when a great many checkouts run at once through the same rails.

No reports yet, be the first to report an issue above.

If PayU isn't working

For a failed payment, keep the reference A failed payment is normally auto reversed to the customer. Note the reference and wait, rather than paying again and risking a double debit.
Merchants: check your dashboard For settlement, refund or transaction issues, the PayU merchant dashboard shows live status and lets you raise a ticket.
Try another payment method At checkout, if one method keeps failing, another card, UPI app or net banking often works if the issue is on one route.
Never share OTP or card details on a call PayU and its merchants never call to ask for your OTP, card number or a screen-sharing app. Anyone asking is a scammer.
Check the live status above If many people across India are reporting PayU right now, it is a wider problem and not just you.

Other ways to access PayU

Pay with another method or gateway At checkout, switch to another card, UPI app or net banking, since a site often offers more than one payment route.
Merchants: use the dashboard and email support For a settlement or integration issue, the PayU dashboard and support email are the fastest route to a fix.
Wait for a pending settlement to clear A delayed settlement usually credits on its own once processing or the bank holiday passes, so avoid raising duplicate requests.
Helpline for escalation For an unresolved issue, the verified PayU support is the place to escalate.

Questions

Check the live status and report map above. PayU is a payment gateway, so an outage can make checkout fail on many websites at once. If reports are spiking, it is a wider problem and not just you.

A failed payment is normally auto reversed to the customer within a few working days. Keep the transaction reference, and do not pay again before checking your bank statement.

Settlements follow a cycle and can be delayed when systems are busy or on bank holidays. Check your dashboard for the settlement status and keep the reference, and it usually credits once processing catches up.

A payment can fail because of the customer's bank rather than the gateway. If many people report PayU here together, it is the gateway; otherwise try another payment method or bank.

Pehle upar live status dekhein. Payment fail hua to amount aksar kuch working days mein wapas aa jata hai. Reference sambhal kar rakhein aur dobara pay karne se pehle bank check karein.

Yes. Tap the Download button on the live status card at the top of this page to save the PayU server down image. The screenshot shows PayU's current status, the last checked time and how many users across India are reporting problems right now. So when PayU is actually down you get a real service down screenshot, not a mock-up. Save the service down image to keep it or send it to someone.

We run an on-demand server check from our side and combine it with real user reports across India. Reports are the main signal, because PayU can respond to our check while it is still failing for many users. So if reports are spiking here, it is a real problem even if the site loads for us.

Money stuck or payment failed on PayU? See the verified PayU customer care and helpline numbers, with support timings.

[email protected]

PayU · Merchant dashboard / online support

Full helpline