SiteDownStatus
PayU

PayU Customer Care & Helpline

payu.in

verified

Merchant dashboard / online support

[email protected]
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

Care Email [email protected]
Help Centre payu.in/contact-us
HoursMerchant dashboard / online support
Official sitepayu.in

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About PayU

Merchants using PayU get support through its own dashboard, help centre and email, as the gateway does not run a consumer phone helpline. Those official channels are listed here so you reach PayU directly.

A failed payment to a merchant is normally auto reversed by your bank, so keep the transaction reference handy. Treat any caller who asks for your OTP or card details as a scam, because no such helpline exists.

PayU helpline — questions

PayU does not publish a public phone helpline. Its official help centre and care email are the way in, and both are listed here so you go to PayU directly.
Merchants raise grievances through PayU's Merchant Care link at help.payu.in, which acknowledges by auto-response and lets you follow progress under Track your Query.
Nahi, PayU ka phone helpline nahi hai. [email protected] par mail karein, ya merchant hain to dashboard se ticket raise karein.
Contact the website you bought from first. PayU only carries the payment, so the seller has to raise the refund, after which it comes back to your original card or account.
Not for the payment gateway. Note that PayU Finance is a separate lending entity with its own phone line and nodal officer, so a loan query goes there rather than to gateway support.
Yes. The Download button at the top saves an image of PayU's official contacts and links with the support details, handy to keep for later.

Other helplines

Airtel Payments Bank 8800688006 Amazon Pay 1800 3000 9009 BharatPe +91 888 255 5444 BHIM 14431 BillDesk 8657415040 CRED 080 62209150

Helpline details are compiled from public sources and verified periodically. Not affiliated with PayU. Always confirm on the official website. How we verify this.