BHIM Customer Care & Helpline

1800 120 1740, which BHIM's own FAQ gives as its toll-free number for queries and complaints. In writing, the address is [email protected]. For a payment that has gone wrong, the fastest route is Report Issue on that transaction inside the app.

1800 120 1740 BHIM ka toll-free number hai, aur likhit shikayat [email protected] par bhejein. Kisi transaction ki dikkat ho to app me us entry par Report Issue sabse tez rasta hai.

In the app, on the payment itself. Open the Transaction page, tap Report Issue on that entry, choose Failed Transaction and describe what happened. Keep the 12-digit transaction ID, also called the UTR or RRN, because your bank needs that same reference if the money has to be traced.

[email protected], published on BHIM's Get in Touch page. Put the transaction ID, the date, the amount and your UPI ID in the mail. The app is run by NPCI BHIM Services Limited, whose offices are in Bandra Kurla Complex and Goregaon in Mumbai.

Three working days from the day of the payment. Until then the amount sits in a bank pool account rather than with the person you paid. If it has not returned after that, take the transaction ID to your own bank, which holds the money until it is reversed.

No. BHIM states that a completed transaction cannot be reversed and that NPCI only processes it. Raise a collect request to the same UPI ID and ask for the money back, and report the mistake to your bank on the same day so there is a record.

Yes, though it is not BHIM's own. DigiSaathi, the digital payments helpline, answers on 14431 and 1800 891 3333 at any hour and covers UPI questions across apps and banks. For a specific BHIM payment, start with Report Issue in the app and your bank.