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UPI / NPCI

UPI / NPCI Customer Care & Helpline

www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

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Business hours

1800-120-1740
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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Customer Care 1800-120-1740
HoursBusiness hours
Official sitewww.npci.org.in/what-we-do/upi/dispute-redressal-mechanism
AddressNational Payments Corporation of India, 1001A, B Wing, 10th Floor, The Capital, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051
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About UPI / NPCI

UPI is run by NPCI, and NPCI's own line along with the DigiSaathi helpline handles UPI disputes such as failed payments and money debited but not received, across apps and banks. Those official numbers are listed here so you reach NPCI directly.

For one specific transaction, your bank or the app you paid from is often the faster route. Keep the UPI reference ID ready, and remember nobody from UPI or NPCI will ever ask for your PIN or OTP.

UPI / NPCI helpline — questions

The NPCI customer care number for UPI is 1800-120-1740. NPCI runs the UPI system itself, so this line is for disputes your app and bank could not settle.
UPI ke liye NPCI ka customer care number 1800-120-1740 hai. Pehle apne app aur bank me shikayat karein, phir yahan aayein.
Yes, 1800-120-1740 is a toll-free number and there is no charge for the call.
The NPCI line is answered during business hours on working days, not round the clock. For anything urgent overnight, your own bank or payment app is the faster route.
Raise it with your payment app first, then your bank, then NPCI, and finally the RBI Ombudsman. Most failed debits auto-reverse within about three business days, so a complaint is often unnecessary.
Use the Dispute Redressal Mechanism on npci.org.in, choosing Transaction or Non-Transaction. You get a Complaint Reference Number, which NPCI's own status page tracks. Go only to npci.org.in, as lookalike complaint sites offering to refund you directly are frauds.
1800-120-1740 par business hours me call karein, ya NPCI ki official dispute redressal page par complaint file karein. UPI transaction ID zaroori hai.
Yes. Tap Download at the top of this page to save an image of the NPCI customer care and helpline numbers with the verified contacts and support hours.

Other helplines

Airtel Payments Bank 8800688006 Amazon Pay 1800 3000 9009 BharatPe +91 888 255 5444 BHIM 14431 BillDesk 8657415040 CRED 080 62209150

Helpline details are compiled from public sources and verified periodically. Not affiliated with UPI / NPCI. Always confirm on the official website. How we verify this.