Is Niyo down right now?

Niyo is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.1s
Checked: 55 minutes ago

Download

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Something broken? Report it

Takes a few seconds, no login.

Last 24 hours: 0 reports.

About Niyo

For Indians travelling abroad Niyo is mainly one thing, a card that does not add a foreign exchange markup on the spend. The company itself is Finnew Solutions, a Bengaluru fintech, and the accounts and cards behind the app are issued by partner banks rather than by Niyo.

Those partners have included SBM Bank India, DCB Bank and Yes Bank, which is why support routes differ depending on which product you hold. Usage is seasonal in a way most fintech apps are not, it climbs through the summer and end-of-year travel months and around the start of foreign university terms.

No reports yet, be the first to report an issue above.

If Niyo isn't working

Read the live status above A national spike in the reports above means the fault is upstream. Nothing you change on the phone will help until it clears.
Card declined abroad Open the app and confirm international usage is on, the per transaction limit is high enough and the balance covers the markup. Then retry on a chip and PIN terminal.
Call from the registered number The partner bank helplines verify on your registered mobile and disconnect calls from any other line. On a foreign SIM, use in-app chat instead.
Force close and reopen Clear the app from recents and open it again. If login still fails, check whether it is only the app or the bank behind it by trying the partner bank's own channel.
Block the card immediately if unsure If a transaction you do not recognise appears, freeze the card from the app first and then report it to the partner bank.

Other ways to access Niyo

Use the partner bank's channels SBM Bank and DCB Bank run their own helplines and net banking, which keep working when the Niyo app itself is having trouble.
Carry a backup card abroad A second card from a different issuer is the practical answer to a decline in a shop, and worth keeping separate from the first.
Withdraw cash as a fallback If card payments keep failing, an ATM withdrawal on the same card often still goes through, since it takes a different authorisation path.
Use the verified contact list The verified Niyo contact details here set out which number belongs to which partner, so you do not waste a call on the wrong desk.

Official updates during an outage: X · Facebook · Instagram · LinkedIn · YouTube

Questions

The live check and reports above are the quickest read. A national spike suggests Niyo or one of its partner banks. If reports are quiet and only your card is failing, it is more likely your card or the merchant abroad.

Niyo is an app on top of partner banks, so an outage at SBM Bank, DCB Bank or the card network shows up inside the Niyo app even when Niyo itself is fine. Card declines abroad are the other big cause and those usually come down to a limit, a country restriction or the merchant's own terminal.

Not usually. Check that international usage and the right limits are switched on in the app, that the balance covers the amount with the markup, and try a chip and PIN terminal instead of contactless. Dynamic currency conversion offered at the till is also worth refusing.

It depends on your card. Niyo publishes a partner-wise list, with separate numbers for SBM Bank, DCB Bank and Kanji Forex. Card blocking and disputed transactions go to the partner bank. App problems go to Niyo's in-app chat.

The lines authenticate on your registered mobile number and will drop a call placed from any other phone. Call from the number linked to the account, or use in-app chat if you are abroad on a foreign SIM.

Pehle app mein international usage aur limit on hai ya nahi, ye check karein. Balance mein markup ka bhi dhyan rakhein. Contactless ki jagah chip aur PIN wali machine try karein. Dukaan par agar rupee mein pay karne ka option aaye to mana kar dein, warna extra charge lagta hai.

You can. Tap Download on the status card above and it saves an image of the current reading, including the time of the last check and the volume of reports coming in. Because it is built from live data, it works as evidence when you raise a complaint, not as a stock graphic.

We test the service from our end when the page loads and combine that with reports sent in by people across India. User reports matter more for an app like this, since the website can look healthy while card authorisations are failing at a partner bank.

Money stuck or payment failed on Niyo? See the verified Niyo customer care and helpline numbers, with support timings.

1800 2099 335

Niyo · 24x7 in-app chat · 022 6899 7777

Full helpline