Freecharge

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Is Freecharge down right now?

Q: My Freecharge recharge failed, how do I get it sorted?

Raise it through Help and Support in the app or on the website rather than by phone. That opens a dispute, allocates a unique reference number, and lets you watch the status against that number. Keep the transaction ID and the recharge number with you.

Freecharge is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.3s
Last checked: 6 hours ago

Answer: No Freecharge issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:00 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

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Last 24 hours: 0 reports.

About Freecharge

Freecharge, run by Freecharge Payment Technologies and an Axis Bank subsidiary since 2017, handles mobile and DTH recharges plus electricity, water, gas, broadband and FASTag bills over Bharat Connect, the BBPS network.

The app now centres on UPI, with a Freecharge UPI ID, UPI Lite for payments up to Rs 500 without entering a PIN, a RuPay credit card linked to UPI, and auto mandates for recurring bills. Around it sit gift cards, credit score checks and Axis-backed gold loans and digital fixed deposits. The merchant payment gateway is a separate business on its own domain.

71-day history

healthy reports issues outage

We checked 69 times over the last 71 days — healthy on 64 days. It typically responds in about 0.4s.

71d ago 47d 24d today

Response time · daily average slowest day 1.5s

Dashed line is its usual 0.4s, measured over the last 14 days. Gaps are days with no timing data.

15 Aug no data

16 Aug no data

17 Aug checked, healthy

18 Aug no data

19 Aug checked, healthy

20 Aug no data

21 Aug checked, healthy

22 Aug no data

23 Aug checked, healthy

24 Aug no data

25 Aug checked, healthy

26 Aug no data

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 1.5s

6 Sep checked, healthy avg 0.9s

7 Sep checked, healthy avg 0.9s

8 Sep checked, healthy avg 1s

9 Sep checked, healthy avg 0.8s

10 Sep checked, healthy avg 0.8s

11 Sep checked, healthy avg 0.9s

12 Sep checked, healthy avg 0.8s

13 Sep checked, healthy avg 0.9s

14 Sep checked, healthy avg 0.9s

15 Sep checked, healthy avg 0.8s

16 Sep checked, healthy avg 0.8s

17 Sep checked, healthy avg 0.8s

18 Sep checked, healthy avg 0.8s

19 Sep checked, healthy avg 1.1s

20 Sep checked, healthy avg 0.7s

21 Sep checked, healthy avg 1s

22 Sep checked, healthy avg 0.9s

23 Sep checked, healthy avg 1.3s

24 Sep checked, healthy avg 1.1s

25 Sep checked, healthy avg 0.8s

26 Sep checked, healthy avg 0.8s

27 Sep checked, healthy avg 1.4s

28 Sep checked, healthy avg 1.1s

29 Sep checked, healthy avg 0.8s

30 Sep checked, healthy avg 0.8s

1 Oct checked, healthy avg 0.8s

2 Oct checked, healthy avg 0.9s

3 Oct checked, healthy avg 0.9s

4 Oct checked, healthy avg 0.9s

5 Oct checked, healthy avg 1.2s

6 Oct checked, healthy avg 1.5s

7 Oct checked, healthy avg 0.5s

8 Oct checked, healthy avg 0.3s

9 Oct checked, healthy avg 0.3s

10 Oct checked, healthy avg 0.4s

11 Oct checked, healthy avg 0.3s

12 Oct checked, healthy avg 0.6s

13 Oct checked, healthy avg 0.6s

14 Oct checked, healthy avg 0.4s

15 Oct checked, healthy avg 0.3s

16 Oct checked, healthy avg 0.6s

17 Oct checked, healthy avg 0.3s

18 Oct checked, healthy avg 0.5s

19 Oct checked, healthy avg 0.3s

20 Oct checked, healthy avg 0.6s

21 Oct checked, healthy avg 0.3s

22 Oct checked, healthy avg 0.3s

23 Oct checked, healthy avg 0.2s

24 Oct checked, healthy avg 0.3s

If Freecharge isn't working

Keep the transaction ID, do not pay twice A debit without confirmation reverses on its own inside five days under the RBI rules. Note the reference and wait rather than sending the money again.
Update the app before blaming the service An old build is a common cause. Update from the store, then switch between Wi-Fi and mobile data and try once more.
Swap the bank, then the app If one linked account keeps declining, use another. If every account fails here but works in a different UPI app, the fault is on this side.
Nobody from Freecharge needs your OTP No genuine agent asks for an OTP or a PIN, and none of them needs remote access to your phone to process a refund. That request is the fraud itself.
Compare with other users' reports Reports landing together from across the country mean Freecharge, not your handset.

Other ways to access Freecharge

The same bank account, a different UPI app A UPI ID is tied to the bank account, not to Freecharge, so any other UPI app will send the payment from the same account while this one is stuck.
Pay the biller directly Electricity, gas, broadband and FASTag all run on Bharat Connect, so the biller's own site or app, or any other BBPS app, takes the same payment against the same consumer number.
Open a dispute with a reference number Help and Support inside the app or on the website lodges a dispute, gives it a reference number and tracks it, so there is a record of the complaint.
The helpline, in office hours The phone line runs on weekdays and Saturdays only, so a Sunday problem waits unless it goes in writing. The Freecharge helpline contacts carry the number, the hours and the email.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · YouTube · Website

Questions

Freecharge users' reports here answer it. When complaints come in together from many places within a few minutes, Freecharge has downtime or a technical issue. When reports are few, look at your bank, your signal and the app version.

Work out which part has failed. The website handles bills, recharges and the merchant gateway; the app is where UPI, UPI Lite and the rest live. A UPI payment can also fail because the bank at either end is down, which reinstalling will not fix.

Yes, and the timing is not at their discretion. Under the RBI's harmonisation rules, which Freecharge's own grievance policy sets out, a UPI or card payment debited without confirmation is auto-reversed within T+5 days, T being the day of the transaction, and anything beyond that earns Rs 100 a day in compensation. Keep the transaction reference and do not pay again before the statement is checked.

Start with the bank, not the app. A UPI payment runs through your bank at one end and the payee's at the other, so try another bank account linked in the app, or the same account in a different UPI app. UPI Lite is a separate balance for payments up to Rs 500 without a PIN, so check that the Lite balance covers the payment.

Raise it through Help and Support in the app or on the website rather than by phone. That opens a dispute, allocates a unique reference number, and lets you watch the status against that number. Keep the transaction ID and the recharge number with you.

Dobara payment mat kijiye. RBI ke niyam ke hisaab se UPI ya card ka paisa T+5 din mein apne aap wapas aata hai, aur der hone par Rs 100 roz ka muavza banta hai. Transaction ID sambhal kar rakhein aur app ke Help and Support se complaint darj karein, wahan reference number milta hai.

Yes. The Download button on the status card saves a server down image with Freecharge's status, the time of our last check, and how many users are reporting problems.

Money stuck or payment failed on Freecharge? See the verified Freecharge customer care and helpline numbers, with support timings.

9773579100

Freecharge · Mon-Sat, 10 AM - 7 PM

Full helpline