Is Freecharge down right now?

Freecharge is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 1.0s
Checked: 59 minutes ago

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Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

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Last 24 hours: 0 reports.

About Freecharge

Freecharge is a digital payments and recharge app owned by Axis Bank, which bought it in 2017. It handles mobile and DTH recharges, bill payments, UPI and a wallet.

It was one of the early names in Indian digital payments, from the days when recharges were the main reason anyone opened a payments app. Bill due dates, recharge validity cycles and sale periods are when it sees the most traffic.

No reports yet, be the first to report an issue above.

If Freecharge isn't working

For a failed payment, keep the reference A failed payment is normally auto reversed. Note the reference and wait, rather than paying again and risking a double debit.
Refresh and update the app Reload the Freecharge app, update it from the store, and switch between Wi-Fi and mobile data.
Try a different bank or UPI app If one bank keeps declining, use another linked bank, and the same account often works in another UPI app if the issue is this app.
Never share OTP or use screen-sharing Freecharge never asks for your OTP, PIN or a screen-sharing app. Anyone asking is a scammer, so do not share anything.
Check the live status above If many people across India are reporting Freecharge right now, it is a wider problem and not just you.

Other ways to access Freecharge

Use another UPI app on the same account If Freecharge UPI is down, the same bank account often works through another UPI app for most payments.
Pay by card or net banking For a bill or purchase, a card or net banking works when the app or UPI is down.
Raise a request in the app For a stuck payment, the in-app help and support email are usually the fastest route to a fix.
Helpline for escalation For an unresolved issue, the verified Freecharge helpline or support can help.

Official updates during an outage: X

Questions

Check the live status and report map above. If reports are spiking across India, it is a wider Freecharge problem and not just you.

Yes, a failed payment is normally auto reversed within a few working days. Keep the transaction reference and do not repeat the payment before checking your balance or statement.

This is usually a temporary load or connection issue on the app or the bank side. Check your internet, update the app, and try again in a little while.

A UPI payment can fail because your bank is down rather than the app. If one bank keeps declining, try another linked bank, and check the live reports here to see if it is wider.

Ghabraye nahi. Failed payment aksar kuch working days mein apne aap wapas aa jata hai. Reference sambhal kar rakhein aur balance check karne se pehle dobara payment na karein.

Yes. Tap the Download button on the live status card at the top of this page to save the Freecharge server down image. The screenshot shows Freecharge's current status, the last checked time and how many users across India are reporting problems right now. So when Freecharge is actually down you get a real service down screenshot, not a mock-up. Save the service down image to keep it or send it to someone.

We run an on-demand server check from our side and combine it with real user reports across India. Reports are the main signal, because Freecharge can respond to our check while it is still failing for many users. So if reports are spiking here, it is a real problem even if the site loads for us.

Money stuck or payment failed on Freecharge? See the verified Freecharge customer care and helpline numbers, with support timings.

9773579100

Freecharge · Mon-Sat, 10 AM - 7 PM

Full helpline