Freecharge Customer Care & Helpline

9773579100, which Freecharge prints as its helpline on the contact page and again in its grievance policy, open Mon-Sat, 10 AM - 7 PM. Written queries go to [email protected].

9773579100, Mon-Sat, 10 AM - 7 PM ke beech. Email [email protected] par bhejein, ya app ke Help and Support se complaint darj karein, wahan reference number milta hai.

Mon-Sat, 10 AM - 7 PM, so Sunday is not covered by phone. The in-app dispute route and the email take a complaint at any hour instead.

Raise it with the transaction ID. Freecharge follows the RBI's harmonisation of turn around time rules: a UPI or card debit with no confirmation is auto-reversed within T+5 days, and beyond that the compensation is Rs 100 a day.

Yes. A dispute raised through Help and Support gets a unique reference number, and the status can be tracked against it in real time. Quote it in anything you send afterwards.

Start with the reference number from your dispute; Freecharge's grievance policy sets out the levels above customer support. If it is still unresolved after that, the RBI Ombudsman route is open for a digital payment complaint.

A different one. [email protected] handles merchant queries, and the payment gateway business keeps its own grievance policy and its own officers for onboarding, settlement and KYC matters.