Is CCAvenue down right now?

CCAvenue is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 1.6s
Checked: 59 minutes ago

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Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

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Last 24 hours: 0 reports.

About CCAvenue

CCAvenue is one of India's oldest payment gateways, run by the listed company Infibeam Avenues and authorised by the RBI as a payment aggregator.

Businesses use it to accept online payments across cards, net banking, UPI, wallets and EMI, and it supports collections in many currencies, which makes it common on sites selling to customers abroad. Its checkout load follows the shopping day and spikes during festive sales and big campaign periods.

No reports yet, be the first to report an issue above.

If CCAvenue isn't working

For a failed payment, keep the reference A failed payment is normally auto reversed to the customer. Note the reference and wait, rather than paying again and risking a double debit.
Merchants: check your dashboard For settlement, refund or transaction issues, the CCAvenue merchant dashboard shows live status and lets you raise a ticket.
Try another payment method At checkout, if one method keeps failing, another card, UPI app or net banking often works if the issue is on one route.
Never share OTP or card details on a call CCAvenue and its merchants never call to ask for your OTP, card number or a screen-sharing app. Anyone asking is a scammer.
Check the live status above If many people across India are reporting CCAvenue right now, it is a wider problem and not just you.

Other ways to access CCAvenue

Pay with another method or gateway At checkout, switch to another card, UPI app or net banking, since a site often offers more than one payment route.
Merchants: use the dashboard and email support For a settlement or integration issue, the CCAvenue dashboard and support email are the fastest route to a fix.
Wait for a pending settlement to clear A delayed settlement usually credits on its own once processing or the bank holiday passes, so avoid raising duplicate requests.
Helpline for escalation For an unresolved issue, the verified CCAvenue support is the place to escalate.

Questions

Check the live status and report map above. CCAvenue is a payment gateway, so an outage can make checkout fail on many websites at once. If reports are spiking, it is a wider problem and not just you.

A failed payment is normally auto reversed to the customer within a few working days. Keep the transaction reference, and do not pay again before checking your bank statement.

Settlements follow a cycle and can be delayed when systems are busy or on bank holidays. Check your dashboard for the settlement status and keep the reference, and it usually credits once processing catches up.

A payment can fail because of the customer's bank rather than the gateway. If many people report CCAvenue here together, it is the gateway; otherwise try another payment method or bank.

Pehle upar live status dekhein. Payment fail hua to amount aksar kuch working days mein wapas aa jata hai. Reference sambhal kar rakhein aur dobara pay karne se pehle bank check karein.

Yes. Tap the Download button on the live status card at the top of this page to save the CCAvenue server down image. The screenshot shows CCAvenue's current status, the last checked time and how many users across India are reporting problems right now. So when CCAvenue is actually down you get a real service down screenshot, not a mock-up. Save the service down image to keep it or send it to someone.

We run an on-demand server check from our side and combine it with real user reports across India. Reports are the main signal, because CCAvenue can respond to our check while it is still failing for many users. So if reports are spiking here, it is a real problem even if the site loads for us.

Money stuck or payment failed on CCAvenue? See the verified CCAvenue customer care and helpline numbers, with support timings.

[email protected]

CCAvenue · Merchant dashboard / online support

Full helpline