UPPCL Customer Care & Complaint Numbers
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About UPPCL
1912 is the toll-free helpline of Uttar Pradesh Power Corporation Limited (UPPCL) for any electricity query or complaint, and 1800-410-1912 covers all five discoms: PuVVNL, MVVNL, PVVNL, DVVNL and KESCO.
Each discom also runs a verified WhatsApp chatbot and a customer care mailbox named after 1912, such as [email protected]. Keep the 10-digit account number from your bill ready, because every complaint is logged against it.
UPPCL helpline — questions
1912, UPPCL's toll-free helpline for any electricity query or complaint in Uttar Pradesh. 1800-410-1912 is the toll-free line for all five discoms.
1912 par call karein, ye toll-free hai. Dusri toll-free line 1800-410-1912 hai, aur apne discom ke WhatsApp chatbot par Hi bhejkar bhi shikayat ho jati hai.
Yes. Send Hi or START, or give a missed call, from your registered WhatsApp number to your discom: PVVNL 7859804803, PuVVNL 8010968292, DVVNL 8010957826 or MVVNL 8010924203. UPPCL says the service runs 24x7. KESCO customers will find their number on KESCO's own website.
Bill and supply messages come only from the UPPCLT and UPPCLA SMS headers and the verified green-tick WhatsApp account. Before paying from a link, check that the page is consumer.uppcl.org/wss/pay_bill_home. Never pay cash to anyone for a smart meter.
Your bill names it. Purvanchal (PuVVNL) is based in Varanasi, Madhyanchal (MVVNL) in Lucknow, Paschimanchal (PVVNL) in Meerut, Dakshinanchal (DVVNL) in Agra, and KESCO serves Kanpur. The discom decides which WhatsApp number and mailbox answers you.
Each discom has a customer care mailbox: [email protected], [email protected], [email protected], [email protected] and [email protected]. Write to your own discom's address with the account number.
Use the complaint number you got when you registered it. 1912, the WhatsApp chatbot, the 1912 complaint portal and the UPPCL SMART app all issue one, and the same channels show its status.
The 10-digit account number on the bill, plus your discom and district. A supply complaint is filed against the account, not against the phone you are calling from.
Take it to your discom's Consumer Grievance Redressal Forum; complaints can be lodged online on the CGRF portal, cgrf.uppcl.org. Beyond that, the Electricity Ombudsman appointed under the Uttar Pradesh Electricity Regulatory Commission hears it.
Yes. Tap Download on this page to save UPPCL's toll-free lines and WhatsApp numbers as one image.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with UPPCL. Always confirm on the official website. How we verify this.