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UPPCL Customer Care & Complaint Numbers

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1912
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

Power Complaint (Toll-free) 1912
PVVNL Pashchimanchal (Toll-free) 1800 180 3002
PuVVNL Purvanchal (Toll-free) 1800 180 5025
DVVNL Dakshinanchal (Toll-free) 1800 180 3023
Bill and Complaint Portal www.uppclonline.com
Corporate Website www.uppcl.org
Hours24x7
Official sitewww.uppcl.org

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About UPPCL

Bills, complaints and power outages in Uttar Pradesh are handled by UPPCL through its own portal and app, with 1912 reaching the local electricity board for a power cut or no-supply complaint. Those official channels are listed here so you reach UPPCL directly.

Keep your consumer number ready, as everything is looked up on it. UPPCL never asks you to pay a person or use a screen-sharing app to restore power or clear a bill, so any such call is a scam.

UPPCL helpline — questions

The common power complaint number is 1912, which works across Uttar Pradesh at any hour. UPPCL is a holding company, so each regional distribution company also runs its own toll-free line.
Call 1912 and give your account number from the bill. UPPCL logs the complaint against your division, and you get a reference you can quote when following up.
1912 par call karein ya toll-free 1800 180 8752 par. Account number bill ke upar likha hota hai, wo saath rakhein.
1912 is a short code, not an 1800 line, so your operator's rate decides whether anything is charged. For a call that is certainly free, use 1800 180 8752.
Both are done on UPPCL's own portal at uppclonline.com, linked here so you go to the official site. New connections are applied for online rather than through the complaint line.
The complaint lines are staffed 24x7, every day of the year.
Yes. The Download button near the top saves an image of UPPCL's complaint and helpline numbers with the verified contacts and timings.
UPPCL works through five subsidiaries: PVVNL in the west on 1800-180-3002, PuVVNL in the east on 1800-180-5025, DVVNL in the south on 1800-180-3023, MVVNL in the centre, and KESCO for Kanpur. Your bill names which one supplies you.
Take it to the Consumer Grievance Redressal Forum for your area, and beyond that the Electricity Ombudsman appointed by UPERC, the Uttar Pradesh Electricity Regulatory Commission. Keep your complaint reference, since it is needed at both stages.
Escalate to the Consumer Grievance Redressal Forum, and beyond that the Electricity Ombudsman under your state regulator. Keep your complaint reference, since it is needed at both stages, and compensation may be due for a missed timeline.

Other helplines

Adani Electricity 19122 BESCOM 1912 BSES Delhi 19123 CESC 1912 DHBVN 1912 JBVNL 1800 345 6570

Helpline details are compiled from public sources and verified periodically. Not affiliated with UPPCL. Always confirm on the official website. How we verify this.