TPCODL Customer Care & Complaint Numbers

Call 1912 or the toll-free 1800 2027. TPCODL prints both at the top of its website and contact page, and both take power supply and billing queries 24x7.

Call 1912 or 1800 2027 and give your CA number from the bill. You get a complaint number once it is registered; note it down.

Online, the Request/Complaint page on TPCODL's website has a No Power Supply option, next to Voltage and Commercial.

Yes. TPCODL lists 1912 and 1800 2027 as toll-free numbers, so a call to either costs nothing.

Both lines run 24x7, every day. TPCODL calls its 1912 and 1800 2027 service a round-the-clock toll-free call centre.

[email protected] is the customer care address, for bills, payments and general queries. New connection queries go to [email protected].

A complaint that has not been resolved goes to [email protected]. Use these tpcentralodisha.com addresses rather than any Gmail id.

Use Request/Complaint on TPCODL's website. It has four options:

• No Power Supply
• Voltage
• Commercial
• Name, Load or Category Change

Keep your CA number ready. By phone, the same complaints go to 1912 or 1800 2027.

Write to TPCODL's grievance cell at [email protected] with your complaint number and CA number. TPCODL sets out its escalation, level by level, on its contact page.

If TPCODL still does not resolve it, approach the Grievance Redressal Forum for your circle, and after that the Odisha Electricity Ombudsman. The contact page carries the forum addresses, and the Odisha Electricity Regulatory Commission (OERC) oversees both.

Call 1912 or 1800 2027 and quote the complaint number you were given, with your CA number. You can also write to [email protected] with both numbers.

Apply online at mobidyut.com, the Government of Odisha portal TPCODL uses for new connections, or in the TPCODL Mitra app. Other routes:

• Missed call, SMS or WhatsApp to 8093009990. For SMS and WhatsApp, send NC_MobileNumber_Name with your own number and name.
• Email [email protected].
• Visit your nearest customer care or section office.

Keep a photo, ID proof such as Aadhaar or voter ID, and proof that you own or occupy the premises.