PSPCL Customer Care & Complaint Numbers

1912, open 24x7, for supply, billing and meter complaints anywhere in Punjab. You can also SMS No Supply to 1912. Keep your bill's account number ready with you when you call.

1912 par call karein, yeh 24 ghante chalta hai. Bijli band ho to 1800-180-1512 par missed call bhi de sakte hain, ya 96461-06835 par WhatsApp karein. Account number bill par likha hota hai.

Yes. PSPCL calls 1912 its toll-free number for the whole state. For a supply complaint without a call, give a missed call to the toll-free 1800-180-1512. If your mobile is not registered with PSPCL, you are sent a link to complete the complaint online.

Yes, on 96461-06835, for supply complaints. The same number is the Central Control Room at PSPCL's Patiala head office, for when a complaint on 1912 does not get registered.

[email protected] is the customer care and complaint email. PSPCL gives it for complaints that do not get registered on 1912, and for any problem on its bill payment website. Describe the issue in detail and add your account number.

• the Supply Related Complaint page on pspcl.in, for a power cut or any other supply fault;
• the PSPCL Consumer Services app, which also takes billing complaints;
• the Online Public Grievance site, grms.pspcl.in, for other complaints.

Call 0161-3105055 or 0161-6650355, the numbers PSPCL gives for an incorrect or excessive bill. You can also lodge a billing complaint in the PSPCL Consumer Services app, or take the bill to your sub-division office.

Report it on 1912 or in the Consumer Services app as a metering complaint. PSPCL replaces a meter that is burnt, faulty, damaged, has no display or is suspected to be tampered. You pay nothing when PSPCL or its firm fixes a smart meter's SIM or modem; if anyone asks for money, tell your sub-division.

1912 works from every city in Punjab. For a local line, PSPCL's Nodal Complaint Centres page lists a 24x7 number for each division, grouped by circle. Near Chandigarh, Mohali and Zirakpur fall under Mohali circle and Kharar under Ropar circle. Ludhiana, Amritsar, Patiala, Jalandhar and Bathinda each have circles of their own.

Take it to PSPCL's Consumer Grievance Redressal Forum, which accepts cases online through e-CGRF with a mobile OTP login. After the forum comes the Electricity Ombudsman under the Punjab State Electricity Regulatory Commission (PSERC). The Complaints page on pspcl.in links e-CGRF along with the other complaint routes.