BWSSB Customer Care & Complaint Numbers

bwssb.karnataka.gov.in

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Customer care

1916

Last verified Oct 2026 · numbers can change, confirm on the official site.

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All contact details

SafaiMitra helpline 14420
Water bill payment (RR Number + OTP) bwsajala.karnataka.gov.in/bwssb_onlinepg/quickpay.aspx
AddressBWSSB Call Centre, 2nd Floor, Cauvery Bhavan, Kempegowda Road, Bengaluru 560009

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About BWSSB

The Bengaluru Water Supply and Sewerage Board (BWSSB) takes water and sewerage complaints on its call centre helpline 1916 and by email at [email protected]. The call centre sits on the 2nd floor of Cauvery Bhavan, Kempegowda Road.

Complaints can also be lodged online on BWSSB's Complaint Management System. The SafaiMitra helpline is 14420.

BWSSB helpline — questions

1916, the BWSSB call centre helpline for water supply, leak and sewerage complaints in Bengaluru. It is a short number, so dial just the four digits. Keep your RR Number and the exact address ready when you call.

[email protected], the call centre's mailbox. Include your RR Number, full address with landmark, and what the problem is.

Use Lodge Complaint on bwssb.karnataka.gov.in. It opens BWSSB's Complaint Management System, where you register the complaint and follow it up.

14420. BWSSB lists the SafaiMitra helpline alongside its call centre on the Contact Info page.

On the 2nd floor of Cauvery Bhavan, Kempegowda Road, Bengaluru 560009. The Contact Info section also lists service stations and other BWSSB offices across the city.

Check your bank for the debit first. If the money went but the bill still shows due, call 1916 or email [email protected] with the RR Number, amount, date and transaction reference.

Use Change Registered Number on BWSSB's water bill payment page. Your RR Number and the new mobile number or email are needed; the OTP for bill payment goes to whatever is registered there.

The Government of Karnataka's IPGRS portal, ipgrs.karnataka.gov.in, linked from BWSSB's site, takes grievances about any state scheme or service, BWSSB included. Quote your BWSSB complaint number.

Other helplines

Helpline details are compiled from public sources and verified periodically. Not affiliated with BWSSB. Always confirm on the official website. How we verify this.