NSDL Payments Bank

nsdlpayments.bank.in

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Is NSDL Payments Bank down right now?

Q: How do I reach NSDL Payments Bank support?

Call 022 42022100 or the second banking line, open every day from 9 AM to 9 PM, or email the customer care mailbox. Prepaid card holders have separate numbers. The NSDL Payments Bank helpline page lists them all.

NSDL Payments Bank is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.5s
Last checked: 6 hours ago

Answer: No NSDL Payments Bank issues reported in the last 24 hours, and it responded normally at our last check on 24 Oct 2026, 4:02 AM IST.

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Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

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Last 24 hours: 0 reports.

About NSDL Payments Bank

NSDL Payments Bank Limited runs almost everything through its NSDL Jiffy app: a zero-balance digital savings account, a RuPay debit card, UPI, IMPS and NEFT transfers, recharges and bill payments. It is licensed by the RBI as a payments bank, so it takes deposits but does not lend.

An account opened without Video KYC has lower limits, Rs 95,000 a year in total debits and credits, and the bank asks customers to finish Video KYC in the app within 12 months. A dormant account is also reactivated through Video KYC.

63-day history

healthy reports issues outage

We checked 65 times over the last 63 days — healthy on 61 days. It typically responds in about 0.4s.

63d ago 42d 21d today

Response time · daily average slowest day 1.1s

Dashed line is its usual 0.4s, measured over the last 14 days. Gaps are days with no timing data.

23 Aug no data

24 Aug checked, healthy

25 Aug no data

26 Aug checked, healthy

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 0.1s

6 Sep checked, healthy avg 0.2s

7 Sep checked, healthy avg 0.1s

8 Sep checked, healthy avg 0.1s

9 Sep checked, healthy avg 0.1s

10 Sep checked, healthy avg 0.1s

11 Sep checked, healthy avg 0.1s

12 Sep checked, healthy avg 0.1s

13 Sep checked, healthy avg 0.1s

14 Sep checked, healthy avg 0.1s

15 Sep checked, healthy avg 0.1s

16 Sep checked, healthy avg 0.1s

17 Sep checked, healthy avg 0.1s

18 Sep checked, healthy avg 0.1s

19 Sep checked, healthy avg 0.1s

20 Sep checked, healthy avg 0.1s

21 Sep checked, healthy avg 0.1s

22 Sep checked, healthy avg 0.1s

23 Sep checked, healthy avg 0.1s

24 Sep checked, healthy avg 0.1s

25 Sep checked, healthy avg 0.1s

26 Sep checked, healthy avg 0.6s

27 Sep checked, healthy avg 0.5s

28 Sep checked, healthy avg 0.5s

29 Sep checked, healthy avg 0.5s

30 Sep checked, healthy avg 0.4s

1 Oct checked, healthy avg 0.4s

2 Oct checked, healthy avg 0.5s

3 Oct checked, healthy avg 0.1s

4 Oct checked, healthy avg 0.5s

5 Oct checked, healthy avg 0.4s

6 Oct checked, healthy avg 0.5s

7 Oct checked, healthy avg 0.1s

8 Oct checked, healthy avg 0.4s

9 Oct checked, healthy avg 0.1s

10 Oct checked, healthy avg 0.4s

11 Oct checked, healthy avg 0.4s

12 Oct checked, healthy avg 0.4s

13 Oct checked, healthy avg 0.1s

14 Oct checked, healthy avg 0.1s

15 Oct checked, healthy avg 0.5s

16 Oct checked, healthy avg 0.1s

17 Oct checked, healthy avg 0.5s

18 Oct checked, healthy avg 1.1s

19 Oct checked, healthy avg 0.1s

20 Oct checked, healthy avg 0.5s

21 Oct checked, healthy avg 0.1s

22 Oct checked, healthy avg 0.4s

23 Oct checked, healthy avg 0.5s

24 Oct checked, healthy avg 0.5s

If NSDL Payments Bank isn't working

Check for a pending KYC step first A blocked or limited account can come from a pending KYC or a dormant account rather than the server. The Service Request menu in the Jiffy app shows the step and lets you book a Video KYC slot.
Keep the reference on a failed payment A debited transfer that fails comes back within 3 working days. Sending again before it returns can take the money twice.
Update the Jiffy app Update NSDL Jiffy from the app store and log in again before assuming the bank is down.
Check your account limit Without Video KYC, total debits and credits are capped at Rs 95,000 a year, and transfers stop once you reach it. Finish Video KYC in the app to move to the Rs 2,00,000 monthly limit.
Watch the reports here A burst of reports from Jiffy users across India means the bank has a problem at its end, and your account is fine.

Other ways to access NSDL Payments Bank

UPI from a different app Link your NSDL account in another UPI app. That app can still send money when only the Jiffy app is not responding.
Use the RuPay debit card Use your RuPay debit card for online payments or at an ATM. It works without opening the Jiffy app.
Block a card on the IVR If the app will not open and you need to stop a card, call the debit card IVR, which offers card blocking round the clock. The number is on the NSDL Payments Bank helpline page.
Report fraud on 1930 as well For an unauthorised debit, report it on 1930 or cybercrime.gov.in as well as to the bank, and do it within the first hour if you can.

Official channels during an outage: X · Facebook · Instagram · YouTube · LinkedIn · Website

Questions

Check the reports from other Jiffy users on this page. Many reports at the same time mean the bank's app or servers are down. If only your account is stuck, check for a pending KYC step or a dormant account.

Look at what is failing: the login, one transfer, or the whole account. A limit or KYC step can block one account while the app works for everyone else. Check the Jiffy app for a pending Video KYC or Service Request first.

Check your KYC first. An account opened without Video KYC has a Rs 95,000 yearly limit, and the bank asks you to finish Video KYC within 12 months. A dormant account is reactivated through Video KYC: in the Jiffy app, open the menu, then Service Request, Account activation, Dormant, and book a slot.

If your account was debited but the other side was not credited, NSDL Payments Bank returns the money within 3 working days. Keep the transaction reference and do not send again before it comes back.

Call 022 42022100 or the second banking line, open every day from 9 AM to 9 PM, or email the customer care mailbox. Prepaid card holders have separate numbers. The NSDL Payments Bank helpline page lists them all.

No. It is a payments bank, so it does not give loans or credit cards. It offers a savings account, a RuPay debit card, transfers and bill payments through the Jiffy app.

Zaroori nahi. KYC pending ho ya account dormant ho, to bhi account ruk jata hai. Jiffy app mein Service Request se Video KYC slot book kijiye. Agar KYC ho chuki hai to is page ki reports dekhiye ki server ki dikkat to nahi.

Yes, tap Download on the status card at the top to save a server down image showing NSDL Payments Bank's current status, the last checked time, and how many users are reporting problems.

Money stuck or payment failed on NSDL Payments Bank? See the verified NSDL Payments Bank customer care and helpline numbers, with support timings.

022 42022100

NSDL Payments Bank · Mon-Sun, 9 AM-9 PM

Full helpline

Related & alternatives

If NSDL Payments Bank is down, these UPI and payment apps do the same job, each with live status, so your payment need not wait.

Google Pay

Fino Payments Bank

MobiKwik

BHIM

Amazon Pay

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Unofficial status from automated checks & user reports. Not affiliated with NSDL Payments Bank. Status may be inaccurate, confirm on the official site.

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