MGVCL Customer Care & Complaint Numbers

Dial 19124 or the free number 1800 233 2670. MGVCL's centralised customer care centre takes calls 24x7. Have your consumer number ready.

9184012564. MGVCL asks consumers to say Hi on this number to start. For a power cut or an urgent fault, calling 19124 is still the direct route.

19124 or 1800 233 2670, both round the clock. MGVCL's Contact Us page also lists the fault centre number of each sub-division, from Anand and Borsad to Godhra and Nadiad.

[email protected] for e-payment support and general customer care. Smart meter bill queries go to [email protected], and HT applications to [email protected].

Email [email protected] with your consumer number and the bill in question. For a supply problem on a smart meter connection, call 19124.

Lodge it on MGVCL's e-CGRF portal, linked on mgvcl.com, which takes complaints to the Consumer Grievance Redressal Forum. Keep the complaint numbers you got from customer care. Against a CGRF order, the Electricity Ombudsman appointed by GERC hears appeals.

Vidyut Bhavan, Race Course, Vadodara 390007. The office lines start at 0265-2310583. For local queries, the Contact Us page lists every sub-division office.