Razorpay Support & Online Help Centre

Reach Razorpay customer care online. Shoppers go to razorpay.com/support, choose Customer and track a payment or raise a request; businesses raise a ticket or start a live chat from the Razorpay Dashboard, and some accounts can ask for a callback. Razorpay lists no customer care phone number on its support pages as of now.

Razorpay ka support online milta hai: razorpay.com/support par Customer chunein aur payment track karein ya request raise karein. Abhi Razorpay ke support pages par koi customer care number nahi diya gaya hai.

Raise it at razorpay.com/support with the payment ID. Razorpay emails an acknowledgement with a reference number to track it. Its grievance redressal page sets out the later levels.

Use the request form on razorpay.com/support instead: choose Customer and raise a request with your payment ID. The acknowledgement and every reply after it come to your email. For a refund complaint, write to the shop you paid first, since only the business can start a refund.

The shop you paid. Only the business can start a refund. Its support details are on its website, or on the Payment Link or Payment Page you paid through. After the refund, Razorpay emails you the refund ID and a bank reference number.

Track Payments, in the Customer section of razorpay.com/support, shows payments from the past 6 months by phone number or payment ID. For a request you have already raised, use Track Existing Query on the same page.

Dashboard tickets can be raised at any hour, and so can a customer request on razorpay.com/support. Merchant live chat runs 10 AM to 10 PM on working days, for accounts that have it. When a ticket passes its deadline, an Escalate Now button appears, and Razorpay calls back within two hours.

Raise a request at razorpay.com/support under Report fraud, with the amount, the date, your email and, for a card, its last four digits. Never share your card number, CVV, OTP, PIN, UPI PIN or net banking password, even with Razorpay support.