Paytm Support & Online Help Centre
paytm.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About Paytm
Paytm is run by One97 Communications, and its support sits inside the app. Open Help & Support, pick the service, then the transaction that went wrong; the chatbot answers round the clock, and the same screen shows that service's helpline and email.
The number Paytm prints on its website, 0120-4440-440, is merchant care for Paytm for Business. Keep the order or UPI reference ready, and do not repeat a payment that has already been debited.
Paytm helpline — questions
Open the Paytm app, go to Help & Support and pick the service: Paytm shows the helpline for that service there, with chat and email. The number on its website, 0120-4440-440, is the merchant care line for Paytm for Business.
Paytm app mein Help & Support kholein aur service chunein; wahi us service ka helpline number, chat aur email milta hai. Website par diya 0120-4440-440 merchant (Paytm for Business) ke liye hai.
Check the helpline Paytm shows for your service under Help & Support in the app. The merchant care line on its website, 0120-4440-440, is a Noida landline at your usual call rate. Raising the query in the app costs nothing and keeps the transaction attached.
Open Help and Support, choose the service, then the transaction that went wrong. An assistant collects the details and passes them to support.
A pending UPI payment gets its final status within 24 hours, and a failed one is credited back within two working days. That is Paytm's own stated timeline.
No. The app belongs to One97 Communications. Paytm Payments Bank was a separate entity, so an old bank-account query does not go to app support.
Hang up. Paytm's own safety advice is never to share a password or OTP with anyone, and no refund needs either.
Yes. Download on the contact card saves them as an image.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Paytm. Always confirm on the official website. How we verify this.