BigBasket Customer Care & Order Support

1860 123 1000, answered daily from 6 AM to 10 PM. BigBasket notes that calls to it are recorded for training and quality.

1860 123 1000 par call karein. Order number paas rakhein, warna baat aage nahi badhti.

No. The support team works daily from 6 AM to 10 PM on 1860 123 1000 and by email. Outside those hours, raise a service request against your order from My Orders or the website.

No. 1860 123 1000 is an 1860 number, not a toll-free 1800 line, so your operator charges the call as per your plan. Email and the service request form cost nothing.

[email protected] is the address on their contact page. Put the order number in the subject line.

Yes. A customer service request form on their site logs the issue against your order, which is quicker when the line is busy.

Innovative Retail Concepts Private Limited. Its office is at Ranka Junction, Old Madras Road, K R Puram, Bangalore.

Report it from My Orders in the app within 48 hours of delivery. For a damaged or unsealed product, hand it back to the delivery partner at the door. The refund lands in your bbWallet unless you ask for the original payment method.