BigBasket Customer Care & Order Support

Orders, delivery, refunds and account queries at BigBasket, the Tata group's online grocery service, go to its own support line and email, generally from early morning to late night. Those official contacts are listed here so customers reach BigBasket directly.

Keep your order number ready before contacting them. A debited but unconfirmed order is normally refunded, so do check your orders first, and use only the contacts shown here, since numbers found elsewhere are often fake helplines set up to collect your OTP.