Zomato Customer Care & Order Support
www.zomato.com/contact
In-app support
[email protected]
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All contact details
HoursIn-app support
Official sitewww.zomato.com/contact
AddressZomato Ltd, 22nd Floor, Two Horizon Center, Golf Course Road, DLF Phase V, Gurugram, Haryana 122002
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About Zomato
Orders, delivery and refunds on Zomato are handled through its own in-app help and email rather than a phone line. Those official channels are listed here so users reach Zomato itself.
In-app chat is the quickest route for a specific order. Keep your order ID ready, and treat any unsolicited call asking for OTPs or payments as a scam, since Zomato support works inside the app.
Zomato helpline — questions
Zomato does not run a public phone helpline. Support is through in-app chat and its official email, both listed here so you reach Zomato and not a lookalike.
Open the order in the app and start a chat from the help option, which is the fastest route. Written queries go to [email protected] with the order ID.
App me order kholkar chat support shuru karein. Phone helpline nahi hai, isliye chat hi sahi rasta hai.
Raise it on that order in the app while it is recent, describing exactly what was wrong. Zomato decides a refund or credit case by case, and a photograph of the item helps for a quality complaint.
Use the same order chat and say the complaint is about the restaurant, since hygiene and quality issues are passed to the outlet. You can also leave a rating, which is what other customers see.
No, and numbers claiming to be one are fraudulent. A common scam is a caller offering a refund and asking you to enter a UPI PIN or install an app, neither of which Zomato ever requires.
Yes. The Download button at the top saves an image of Zomato's official contacts and links with the support details.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with Zomato. Always confirm on the official website. How we verify this.