Zomato Customer Care & Order Support

Use chat in the Zomato app or write to [email protected] first. If those do not settle it, Zomato's terms give 011 41171852 and then the grievance officer on 011 41171443, both Mon to Fri, 9 AM to 6 PM. Zomato says on its fraud page that it has no general customer care phone line as of now.

Open the order in the app and start a chat from the help option; it is the fastest route. In writing, use [email protected] with the order ID. Zomato sends a ticket number to track the complaint.

[email protected] for order complaints, with the order ID. Still unhappy with the answer? Write to [email protected] quoting that ticket number; Zomato says the grievance officer addresses it within an estimated 48 hours.

No, Zomato runs no city helplines. In Jaipur or anywhere else, support is the chat inside the app, with [email protected] for written complaints. Eternal's corporate office is at Pioneer Square, Sector 62, Gurugram.

App me order kholkar chat support shuru karein, yahi sabse tez rasta hai, ya [email protected] par likhein; ticket number milega. Chat aur email se baat na bane to terms me diye do number hain, dono Mon to Fri, 9 AM to 6 PM: 011 41171852 aur grievance officer ka 011 41171443.

Raise it on that order in the app while it is recent, saying exactly what was wrong. Zomato's terms ask for proof, such as a photograph, for spillage, a wrong order or poor quality, and a refund needs the restaurant partner's agreement.

Use the same order chat and say the complaint is about the restaurant, since hygiene and quality issues are passed to the outlet. You can also leave a rating, which is what other customers see.

Only the two in its terms of service: 011 41171852 after chat and email, and the grievance officer on 011 41171443, Mon to Fri, 9 AM to 6 PM. Zomato warns that other numbers advertised as its customer care are fake and that it never asks for your UPI PIN, CVV or OTP.