WBSEDCL Customer Care & Complaint Numbers

19121 is WBSEDCL's customer care and complaint helpline, open 24x7 for power cuts, bills and supply problems anywhere in West Bengal. Keep your 9-digit consumer ID ready when you call.

19121 par call karein. Registered mobile se 8422990337 par missed call se bhi complaint darj ho jati hai.

The same 19121 works 24 hours from every district, and it is the quickest route for a power cut. For your nearest office, WBSEDCL's contact page lists customer care centres division by division and the zonal offices in Kolkata, Burdwan, Midnapore, Baharampur and Siliguri.

Yes. From your registered mobile, give a missed call to 8422990337 or SMS NP to 8422990336, and a No Power complaint is docketed. The website also has a Docket Your Complaints option that works without logging in.

SMS REG, your nine-digit consumer ID and the installation number to 8422990336. Once registered, the same number gives your last bill (SMS BD) and last five payments (SMS LPMT), and lets you complain by missed call.

WhatsApp a photograph and the location to 8900793100. To report electricity theft, call 19121 between 6 AM and 9 PM, or use WBSEDCL's Bidyut Prahari app, which takes photos and location too.

No. WBSEDCL states that it never calls or messages anyone about disconnection. Genuine messages carry a sender ID ending in -WBSEDCL-P, -WBSEDCL-S or -WBSEDCL-T; do not call the number in any other message.

The Consumer Grievance Redressal Forum for your zone comes next, and after that the Electricity Ombudsman appointed under the West Bengal Electricity Regulatory Commission.