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WBSEDCL

WBSEDCL Customer Care & Complaint Numbers

www.wbsedcl.in

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Helpline 24x7; theft reporting 6 AM - 9 PM

19121
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

Helpline 19121
Theft Reporting 19121
Defect or Danger (WhatsApp photo and location) 8900793100
Kolkata Zone 033 2262 2641
Burdwan Zone 0342 2551743
Midnapore Zone 03222 275499
Baharampur Zone 03482 251706
Siliguri Zone 0353 2541401
Contact Us www.wbsedcl.in/irj/go/km/docs/internet/new_website/contactUs.html
Division-wise Customer Care Centres www.wbsedcl.in/irj/go/km/docs/internet/new_website/Contact_Customer_Care.html
HoursHelpline 24x7; theft reporting 6 AM - 9 PM
Official sitewww.wbsedcl.in
AddressWBSEDCL, Vidyut Bhavan, Block-DJ, Sector-II, Salt Lake City, Bidhannagar, Kolkata 700091

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About WBSEDCL

Most of West Bengal outside the CESC area is supplied by WBSEDCL, which takes bills, complaints and power outages on its own line, portal and app. For a power cut or no-supply complaint, 1912 reaches the local electricity board, and those official channels are listed here so you reach WBSEDCL directly.

Keep your consumer ID ready before calling. WBSEDCL never asks you to pay a person or to use a screen-sharing app to restore power or clear a bill, any such call is a scam.

WBSEDCL helpline — questions

The WBSEDCL helpline is 19121, available 24x7 across West Bengal outside the CESC area. Electricity theft can be reported on the same number between 6 AM and 9 PM.
Call 19121 with your consumer ID, or docket a no power complaint by missed call from the mobile number registered on your account. Each zone also has its own number, such as Kolkata Zone on 033 2262 2641.
19121 par call karein. Tar tuta hua ho ya khatra ho to WhatsApp 8900793100 par turant batayein.
WBSEDCL asks you to WhatsApp a photo and the location to 8900793100 for any defect or danger in its network, such as a snapped conductor or a sparking pole. Keep well clear of the spot.
19121 is an electricity short code, not an 1800 line, so the charge depends on your operator. The corporate office number, 033 23591917, is a normal Kolkata landline.
Use the utility's own bill and complaint portal at wbsedcl.in, linked here so you go to the official site rather than a payment lookalike.
Yes. Tap Download near the top to save an image of WBSEDCL's complaint and helpline numbers with the verified contacts and timings.
Take it to the Consumer Grievance Redressal Forum for your area, and beyond that the Electricity Ombudsman appointed by WBERC, the West Bengal Electricity Regulatory Commission. Approaching either costs nothing, and compensation is possible where service standards were not met.
Yes. Beyond the five zone offices, WBSEDCL publishes a division-wise customer care list covering the whole state, which is the right contact for anything local rather than the central helpline.

Other helplines

Adani Electricity 19122 BESCOM 1912 BSES Delhi 19123 CESC 1912 DHBVN 1912 JBVNL 1800 345 6570

Helpline details are compiled from public sources and verified periodically. Not affiliated with WBSEDCL. Always confirm on the official website. How we verify this.