UTC Online Customer Care & Booking Support
utconline.uk.gov.in
Last verified Sep 2026 · numbers can change, confirm on the official site.
All contact details
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About UTC Online
The help line of the Uttarakhand Transport Corporation (UTC), on its booking site UTC Online, is 8476007605, for bookings, cancellations and bus timings. Bus pass queries go to the e-pass helpline, 8476007775.
Mail goes to [email protected], a Gmail ID that UTC prints on its own help desk page. A complaint about an online booking can be filed from the user dashboard after login, and the help desk takes it up if you are not satisfied.
UTC Online helpline — questions
8476007605, which UTC Online gives for bookings, cancellations and bus timings. Bus pass questions go to 8476007775 instead.
Call 8476007605, the help line on UTC Online's help desk page, or 8476007775 for a bus pass. As of now, the help desk page lists no toll-free number.
[email protected]. Though it is on Gmail, UTC prints this address on its help desk, contact and cancellation pages, so mail sent there reaches UTC. The division and depot desks also use Gmail IDs.
Log in and file it from your user dashboard. If the reply does not settle it, write to [email protected] with the PNR, or call 8476007605.
Six passengers on a single reservation e-ticket, booked up to one month before the journey.
The ticket SMS on your phone is enough, with a photo ID: driving licence, voter ID, passport, PAN card or Aadhaar.
Nothing inside 48 hours of departure. Between 48 and 720 hours, 40% is refunded, and the reservation charge is left out either way.
To the card or bank account used to book, normally within a month, following the bank's own procedure. No refund is paid at a UTC counter. If it is delayed beyond one month, do call 8476007605.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with UTC Online. Always confirm on the official website. How we verify this.