Swiggy Customer Care & Order Support

Open the order in the Swiggy app and tap Help to chat with support, available 24x7. For anything in writing, email [email protected] with the order ID.

App me order kholkar Help par tap karein, wahin chat support 24x7 milta hai. Email ke liye [email protected] par order ID ke saath likhein, jawab 24 se 48 ghante me aata hai.

No city gets a separate line. Swiggy's customer care page sends every issue, in every city, to in-app support, open round the clock by Swiggy's own account; for anything in writing, use [email protected]. Its corporate office is at Sumadhura Capitol Towers, K R Puram, Bengaluru.

[email protected]. Swiggy says it will revert within 24 to 48 hours. The same address handles invoices, account deactivation and a missing referral coupon. Privacy complaints go to [email protected].

Ask at once from Help on that order. Swiggy tries to cancel if the order has not reached the restaurant yet. Once the order is confirmed, the fee can be up to the full order value, unless Swiggy, the restaurant or the delivery partner caused the cancellation.

Raise it from Help on that order. On cash on delivery, report a wrong order, missing items or tampered packaging before it is marked delivered, and you need not pay for them. Prepaid refunds reach UPI, cards and net banking in 5 to 7 business days, or Swiggy Money if you pick it.

Write to the Grievance Officer Swiggy names under the e-commerce rules, on [email protected], Monday to Friday, 9:00 to 18:00, quoting the order ID. Beyond that, the National Consumer Helpline takes complaints about online platforms, and a consumer court can hear a claim.

Use Help in the app instead. Swiggy warns that sites outside Swiggy publish fake toll-free numbers, and says its staff never ask for your card number, CVV, OTP or UPI PIN. If a refund caller has taken money, report it on 1930, the national cyber crime helpline.