Pune Metro Customer Care & Booking Support

1800 270 5501, Maha Metro's toll-free line for Pune Metro ticket and payment queries. For letters and general matters, Pune Metro Bhavan answers on 020-2540 3355.

Call 1800 270 5501. Maha Metro lists it as the control room number for an emergency, an accident or any help you need on a train or at a station. Station staff and security guards can also help on the spot.

[email protected] takes Pune Metro queries, complaints and feedback.

The website also has a Suggestion/Appreciation/Complaint form under Help and Contact. Write your ticket number, station and date in either one.

9420101990, for buying e-tickets. Send Hi, pick your stations and pay, and the QR ticket arrives in the chat. Complaints go to [email protected] or 1800 270 5501.

022-45000800, the One Pune Card call centre, for balance, transactions, statements, disputes and card blocking. If the card is lost or stolen, call at once. The chip balance is not refunded on a lost card.

Ask at any Pune Metro station counter.

1. Fill the application form, or fill the e-form online and share the UCRN number at the counter.
2. Share the OTP sent to your mobile.
3. Pay the issuance fee and the first top-up.

The KYC card costs Rs 100 to issue, and Rs 75 a year after that.

With the One Pune Vidyarthi Pass, which gives students up to graduation level 30% off every ride, all week. Fill the student pass e-form on Pune Metro's site, then activate the card at a station counter.