PRTC Customer Care & Booking Support
pepsurtc.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About PRTC
Bus queries for PRTC (PEPSU Road Transport Corporation), including online payment and cancellation problems, go to 080-65927756. The head office at Nabha Road, Patiala answers on 0175-2311717.
PRTC's official email is [email protected]. It is a Gmail address, and it is genuine: PRTC prints it on its own contact page.
PRTC helpline — questions
080-65927756, for all bus related queries, including online payment and cancellation issues. The head office enquiry in Patiala is 0175-2311717, and PRTC's public helpline is 95921 95923.
Call 080-65927756 for bus queries, or the public helpline, 95921 95923. As of now, PRTC's contact pages list only these and its landlines, with no 1800 number.
Yes. [email protected] is the address PRTC prints on its own contact page, so you can write to it even though it is a Gmail ID.
Note the bus number, route and time, then call 080-65927756 or email [email protected]. PRTC's contact page also lists a duty inspector's mobile for each depot, from Barnala to Sangrur. Complaints can also go through the Punjab government's Connect grievance portal.
The refund goes back through your bank on its own terms. For help with it, PRTC's call centre is 011-41197722.
Up to 20 kg per passenger free; anything more is charged. Luggage travels at your own risk, and pets are not allowed in the coach.
The ticket, printed or on your phone, and one government photo ID. PRTC asks passengers to report half an hour before the departure time.
Yes. If the coach is cancelled, the full fare is refunded. If the AC fails, PRTC pays a proportionate refund after you submit a claim.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with PRTC. Always confirm on the official website. How we verify this.