MX Player Support & Online Help Centre
mxplayer.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About MX Player
Support for MX Player, now joining Amazon's Prime Video, runs through the Help option in the Profile section of the MX Player Android app. Answers on the Prime Video move are on the MX Player help portal.
Accounts now sign in with Amazon. Prime membership and device questions are handled under Profile, Prime and Subscriptions in the app.
MX Player helpline — questions
MX Player takes support questions through the Help option in the Profile section of its Android app. As of now, its help pages list no customer care phone number.
Partly. The Android app stays on Google Play. The iOS app, the MX Player TV app and the websites are being discontinued, and their users are prompted to Move to Prime Video.
Poora nahi. Android app chalta rahega. iPhone app, TV app aur website band ho rahe hain; wahan Move to Prime Video chuniye, free shows Prime Video par milenge.
Log in with an Amazon account on the Android app, then open Profile and choose Resolve issues in my account. Downloads made before the change are not restored.
No. MX Player content stays free with ads. MX Player use does count towards a Prime or Prime Lite device limit, which you can manage under Profile, Prime and Subscriptions.
They are no longer available. For premium content MX Player points users to a Prime membership, which can be bought from inside the Android app.
No, but MX Player recommends one so your history and preferences sync across the Prime Video app. Users who logged in through Google, Facebook, Apple or Truecaller must now sign in with Amazon.
Use the Download button on this page to keep MX Player's verified support routes as an image.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with MX Player. Always confirm on the official website. How we verify this.