MX Player Customer Care & Support
www.primevideo.com/help
Last verified Aug 2026 · numbers can change, confirm on the official site.
All contact details
Is MX Player down right now?
Check live status before you call, it may just be busy.
About MX Player
Amazon retired the Amazon MX Player brand on 16 July 2026 and moved its catalogue into Prime Video. The Android app continues as MX Player by Prime Video; iOS, connected TV and web users are redirected to Prime Video. Support now runs through Prime Video and Amazon.
MX Player helpline — questions
Not as a standalone service. Amazon retired the Amazon MX Player brand on 16 July 2026 and folded its catalogue into Prime Video, ending it as a separate destination.
On Android the app continues, rebranded as MX Player by Prime Video, with a Prime Video experience inside it. On iOS, connected TV and web, you are redirected to Prime Video instead.
Brand ke taur par haan. Content ab Prime Video par hai. Android app chalta hai par naye naam se, baaki devices par Prime Video khul jata hai.
Through Prime Video and Amazon support, since MX Player no longer runs its own help desk. Account and billing matters go through your Amazon account.
No. The free ad-supported catalogue moved across and sits in Prime Video's Free To Me section, which non-Prime members can watch. Prime originals still need a membership.
No, and there is no longer an MX Player support desk to call. Any number advertised as MX Player customer care is fraudulent, and this is exactly the moment such numbers appear, while people are confused by the change.
Yes. The Download button near the top saves an image of the official contacts and links, which now point to Prime Video support.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with MX Player. Always confirm on the official website. How we verify this.