KSRTC Kerala Customer Care & Booking Support

Toll-free 1800 599 4011 and 0471 2463799, both 24x7 for e-ticket queries. KSRTC also lists 9447071021 and 0471-2471011 as e-ticket enquiry lines.

[email protected], for failed transactions, double debits, failed cancellations and refunds. General enquiries go to [email protected]. Mail from either kerala.gov.in address is genuine.

Call the 24x7 e-ticket lines, 1800 599 4011 or 0471 2463799. For general matters write to [email protected], and for a booking or refund problem to [email protected]. The booking site also has a Feedback page.

The ID you named while booking, in original. KSRTC Kerala accepts the m-ticket on a phone as the ticket itself, but without the original ID the ticket is treated as void.

30 days as a rule, though KSRTC says the number of days can change. Before the bus leaves its starting station, it sends every reserved passenger a message with the crew's contact number and the bus number.

Electronically, to the bank account that paid, after the cancellation charge is deducted. The charge runs from nothing, more than 72 hours ahead, to 50% of the basic fare between 12 and 2 hours before departure.

Yes. The booking site's contact page lists branch offices across the districts with their bus branch manager numbers. The toll-free number works for all of Kerala.