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KSEB

KSEB Customer Care & Complaint Numbers

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1912
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

Power Complaint (Toll-free) 1912
From Outside Kerala 0471 2555544
WhatsApp Complaints Only 9496001912
Call Centre Manager (1912 feedback) 9496012400
Email [email protected]
Contact kseb.in/contact
Hours24x7
Official sitekseb.in
AddressKerala State Electricity Board Ltd, Vydyuthi Bhavanam, Pattom, Thiruvananthapuram, Kerala 695004

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About KSEB

Electricity bills, complaints and power outages in Kerala are handled by KSEB on its own line, portal and app, while a power cut or no-supply complaint can go to 1912, which reaches the local electricity board. Those official channels are listed here so consumers reach KSEB itself.

Keep your consumer number ready. KSEB never asks you to pay a person or install a screen-sharing app to restore power or clear a bill, so treat any such call as a scam.

KSEB helpline — questions

The KSEB power complaint number is 1912, for outages, billing and meter issues across Kerala. From outside the state, call 0471 2555544.
Dial 1912 and press 19 when the recorded message begins, which routes you to complaint registration. Have your consumer number from the bill ready, or send the complaint on WhatsApp instead.
1912 par call karein ya 9496001912 par WhatsApp karein. Consumer number bill par undu, athu ready aayi vekkuka.
9496001912 takes complaints on WhatsApp only. KSEB states it does not accept phone calls or SMS on that number, so use it for messaging and 1912 for calling.
1912 is an electricity short code rather than an 1800 number, and most operators connect it at no charge. The 0471 line for callers outside Kerala is a normal landline.
Use KSEB's own bill and complaint portal at kseb.in, linked here so you reach the official site. Written queries go to [email protected] with your consumer number.
Yes. The Download button near the top saves an image of KSEB's complaint and helpline numbers with the verified contacts and timings.
Take it to the Consumer Grievance Redressal Forum for your area, and beyond that the Electricity Ombudsman appointed by KSERC, the Kerala State Electricity Regulatory Commission. Both are free, and your complaint reference is needed to move from one stage to the next.
KSEB publishes a separate contact for feedback about the 1912 service, the call centre manager on 9496012400. That is for complaints about the helpline rather than about your supply.

Other helplines

Adani Electricity 19122 BESCOM 1912 BSES Delhi 19123 CESC 1912 DHBVN 1912 JBVNL 1800 345 6570

Helpline details are compiled from public sources and verified periodically. Not affiliated with KSEB. Always confirm on the official website. How we verify this.