IREPS Helpline & Customer Care
ireps.gov.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About IREPS
The Indian Railways E-Procurement System runs a phone helpdesk on 011-41385200, with 10 lines, from 8 AM to 7 PM. It is closed on Sundays and gazetted holidays.
For a written query, use Ask a Question on the IREPS Helpdesk page and keep the Query ID it gives you. The helpdesk handles system issues only; questions about a tender's terms go to the railway department that issued it.
IREPS helpline — questions
011-41385200, the IREPS Helpdesk, with 10 lines. Call Mon-Sat, 8 AM-7 PM. The desk does not work on Sundays or gazetted holidays.
IREPS Helpdesk ka number 011-41385200 hai. Call Mon-Sat, 8 AM-7 PM ke beech karein. Ravivar aur gazetted chhutti ke din band rehta hai.
Use Ask a Question on the IREPS Helpdesk page instead. Each query gets a Query ID, and you read the reply through View Reply to Question with that ID and your email.
System issues: login, registration, payments, bid submission and viewing documents. For anything about a tender's terms, contact the railway department that issued it.
SBI runs a separate helpdesk for net banking and SBIePay payments on IREPS. Its numbers and emails are on the IREPS Helpdesk page. For the IREPS side of the payment, call 011-41385200.
Raise Request for Change of Digital Signing Certificate on the Helpdesk page. The name on the new DSC must match your user account.
No. It is closed on Sundays and gazetted holidays. Raise an Ask a Question query instead, and check View Reply to Question later with your Query ID.
Your user ID, the tender or auction number, the time of the error and a screenshot. For a DSC problem, note your token make and the IREPS Signer version.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with IREPS. Always confirm on the official website. How we verify this.