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IRCTC

IRCTC Helpline & Customer Care

irctc.co.in

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24x7 (railway enquiry)

139
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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IRCTC Customer Support (within India) 14646
Railway Enquiry / Rail Madad 139
Customer Support (outside India) +91 8044647999
Customer Support (outside India) +91 8035734999
E-ticket Cancellation and TDR [email protected]
Loyalty Programme [email protected]
eQuery Portal (submit and track) equery.irctc.co.in/
Contact Us contents.irctc.co.in/en/ContactUsEn.html
Corporate Office IRCTC, 4th Floor, Tower-D, World Trade Center, Nauroji Nagar, New Delhi 110029
Hours24x7 (railway enquiry)
Official siteirctc.co.in
AddressIRCTC Ltd, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001
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About IRCTC

Railway enquiry in India runs on 139, while booking, Tatkal, PNR status and refund matters are handled by IRCTC, the ticketing arm of Indian Railways. Both are the railways' own channels and they are listed here so you contact them directly rather than through an agent site.

Around Tatkal opening the lines and the site are at their busiest. Keep your PNR or booking ID ready, and book only on the official IRCTC website or the Rail Connect app.

IRCTC helpline — questions

For tickets booked through IRCTC, dial 14646 within India. Railway enquiry, PNR status and train running sit separately on 139, which is Indian Railways rather than IRCTC.
IRCTC se book kiye ticket ke liye 14646 dial karein. Train ki jaankari, PNR ya running status ke liye 139 hai.
14646 and 139 are short codes rather than 1800 lines, so your operator's rate applies. Raising a query on the IRCTC eQuery portal costs nothing and gives you something to track.
Railway enquiry on 139 is available 24x7, which matters when a train is running late at night.
A failed booking normally auto-refunds within a few working days. If it does not, raise it on the IRCTC eQuery portal, which lets you submit and track the query, or call 14646 with the transaction ID and PNR.
Dial 139 and use the IVR, which handles PNR status, train running and fare enquiry without an agent. Support is offered in twelve languages including Hindi, English, Bengali, Tamil, Telugu and Malayalam.
Use 139, which also serves as the railway complaint line and connects to Rail Madad. Give your PNR and coach number so it reaches the right train rather than a general queue.
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Other helplines

Ayushman Bharat 14555 CoWIN 1075 DGFT 1800-572-1550 eNPS Portal 1800 210 0080 EPFO 1800-118-005 eShram 14434

Helpline details are compiled from public sources and verified periodically. Not affiliated with IRCTC. Always confirm on the official website. How we verify this.