GeM Helpline & Customer Care

1800 419 3436, 1800-102-3436 or the short code 14550. All three take calls Mon-Sat, 9 AM - 10 PM; email goes to [email protected].

Yes. GeM lists 14550, 1800 419 3436 and 1800-102-3436 as its toll-free inbound numbers. The railway and defence buyer lines and the Global Tender Enquiry number are paid 0120 landlines.

1800 419 3436, 1800-102-3436 ya 14550 par call karein, Monday se Saturday subah 9 se raat 10 baje tak.

Yes. Railways on 0120-6438300, Defence and MHA on 0120-6438200, on the same 9 AM to 10 PM window.

Use Raise a Ticket on gem.gov.in, and Track your Ticket on the same site to check its status. Keep the number: the Escalation Support Form on the contact page asks for it before level 2 support takes the case.

[email protected], the helpdesk mailbox, with your user ID and ticket number. [email protected] only takes court papers and legal notices, not complaints.

Check the number. The helpdesk dials out from 14550 and three other numbers that GeM lists on its contact page under HelpDesk Outbound, so be careful with a call from anywhere else.

Yes. The walk-in desk at 2nd Floor, Jeevan Tara Building, 5 Sansad Marg, near Patel Chowk, is open 9 AM to 6 PM, Monday to Friday.