GeM Helpline & Customer Care

Q: What is the GeM helpdesk number?

The GeM helpdesk numbers are 1800 419 3436 and 1800 102 3436, covering seller and buyer registration, bids, orders, invoices and payment queries.

Q: GeM ka helpdesk number kya hai?

GeM ka helpdesk number 1800 419 3436 hai, ya 1800 102 3436 par call karein. Registration, bid ya payment ki problem in par batayein.

Q: Is the GeM helpdesk toll-free?

Yes, both are toll-free 1800 numbers for sellers and government buyers alike.

Q: What are the GeM helpdesk timings?

The helpdesk works Monday to Saturday during working hours. Raising a ticket on the portal works outside those hours and gives you a reference to follow.

Q: What is GeM used for?

GeM is the Government e-Marketplace, where central and state government buyers procure goods and services from registered sellers. Registration, bidding and order management all happen on the portal.

Q: My GeM payment from a government buyer is delayed, whom do I ask?

Raise it on 1800 419 3436 or by email with the order and invoice number. Payment sits with the buying department rather than with GeM, so the helpdesk traces it but the department releases it.

Q: Can I email the GeM helpdesk?

Yes, helpdesk-gem@gov.in is the official address. Include your seller ID and the order reference, and keep the ticket number from the reply.

gem.gov.in

verified

9 AM - 10 PM, Mon-Sat

1800 419 3436

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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

Helpdesk (Toll-free) 1800 419 3436

9 AM-10 PM, Mon-Sat

Helpdesk (Toll-free) 1800 102 3436

9 AM-10 PM, Mon-Sat

Railway Helpline 0755 6627300

9 AM-10 PM, Mon-Sat

Defence Helpline 0755 6627400

9 AM-10 PM, Mon-Sat

Helpdesk Outbound Numbers 0755 6627270

Helpdesk Outbound Numbers 0120 6921990

Helpdesk [email protected]

Walk-in Helpdesk 2nd Floor, Jeevan Tara Building, 5 Sansad Marg, Near Patel Chowk, New Delhi 110001 (9 AM-6 PM, Mon-Fri)

Hours9 AM - 10 PM, Mon-Sat

Official sitegem.gov.in

AddressGeM SPV, Ministry of Commerce and Industry, Jeevan Tara Building, Sansad Marg, New Delhi 110001

Social & support

Is GeM down right now?

Check live status before you call, it may just be busy.

About GeM

Buyer and seller registration, bids, orders and payment questions on the Government e-Marketplace go to the helpdesk that GeM runs itself, on a toll-free line and by email. Those official helpdesk details are listed here so vendors and departments reach GeM directly.

Keep your GeM user ID or organisation ID ready. For anything that is not solved on call, raise a ticket on the portal so it carries a reference number, and be wary of consultants promising you orders for a fee.

GeM helpline — questions

The GeM helpdesk numbers are 1800 419 3436 and 1800 102 3436, covering seller and buyer registration, bids, orders, invoices and payment queries.

GeM ka helpdesk number 1800 419 3436 hai, ya 1800 102 3436 par call karein. Registration, bid ya payment ki problem in par batayein.

Yes, both are toll-free 1800 numbers for sellers and government buyers alike.

The helpdesk works Monday to Saturday during working hours. Raising a ticket on the portal works outside those hours and gives you a reference to follow.

GeM is the Government e-Marketplace, where central and state government buyers procure goods and services from registered sellers. Registration, bidding and order management all happen on the portal.

Raise it on 1800 419 3436 or by email with the order and invoice number. Payment sits with the buying department rather than with GeM, so the helpdesk traces it but the department releases it.

Yes, [email protected] is the official address. Include your seller ID and the order reference, and keep the ticket number from the reply.

Yes. The Download button near the top saves an image of GeM's helpdesk numbers and official links with the verified contacts and hours.

Other helplines

Ayushman Bharat 14555 CoWIN 1075 DGFT 1800-572-1550 eNPS Portal 1800 210 0080 EPFO 1800-118-005 eShram 14434

Helpline details are compiled from public sources and verified periodically. Not affiliated with GeM. Always confirm on the official website. How we verify this.

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