FASTag Helpline & Customer Care

1033. NHAI runs it 24x7x365, multi-lingual, and the number is printed on NHAI FASTags as the customer care number. Recharge and balance problems go to the bank that issued your tag.

1033 par call karein. Toll galat kata ho, Annual Pass mein dikkat ho ya highway par koi pareshani ho, sab isi par batayein. Recharge ya balance ke liye apne bank ki FASTag helpline par jaayein.

Yes. It is a four-digit universal access number, free to call, and the call centre answers in several languages.

Toll and FASTag complaints, road conditions, potholes, street lights and plaza facilities. In an emergency it also arranges an ambulance, a patrol vehicle or a crane.

Call 1033; NHAI added staff to it for pass users. If you paid but the pass was not issued, that is the one case NHAI refunds, and its terms ask you to retry or contact support within 24 hours of a failed payment.

No. Recharge, balance and blacklisting belong to the bank or wallet that issued your tag. NHAI publishes every issuer helpline on its FASTag user page.

Each issuer bank runs its own FASTag call centre. IHMCL's FASTag user page lists the helpline of every issuer, State Bank of India among them; call that number for recharge, balance, KYC or blacklisting.

[email protected] is the address IHMCL lists for FASTag complaints. Send the vehicle number, the plaza and the date and time of the crossing.