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FASTag

FASTag Helpline & Customer Care

fastag.ihmcl.com

verified

24x7x365, multi-lingual

1033
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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

National Highway Helpline (Toll-free) 1033
FASTag User Information ihmcl.co.in/fastag-user/
1033 Helpline Details ihmcl.co.in/24x7-national-highways-helpline-1033/
My FASTag Portal fastag.ihmcl.com
Hours24x7x365, multi-lingual
Official sitefastag.ihmcl.com
AddressIndian Highways Management Company Ltd (IHMCL), G-5 & 6, Sector 10, Dwarka, New Delhi 110075

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About FASTag

1033 is the highway and FASTag helpline that NHAI runs, covering toll problems such as a wrong or double deduction, along with general highway complaints. The authority's own number is listed here so highway users reach NHAI directly.

Keep your vehicle number and tag details ready when you call. FASTag itself is issued by many different banks, so for a recharge, balance or KYC issue on your particular tag, the bank or app that issued it is the one to contact. No genuine executive asks for your card details or OTP to do a recharge, that is a common scam.

FASTag helpline — questions

The NHAI highway helpline is 1033, and it is printed on NHAI FASTags as the customer care number. It covers toll plaza problems, wrong deductions, blacklisted tags and highway emergencies.
FASTag aur highway ke liye helpline number 1033 hai. Galat toll kat gaya ho ya tag blacklist ho to is par batayein.
Yes, 1033 is a toll-free national highway helpline and works round the clock.
The line runs 24x7x365 with multi-lingual support, and it is tied into highway operations, so a call can dispatch a toll plaza ambulance, patrol vehicle or crane depending on the need.
Raise it with your issuing bank first, since the deduction sits on their account, and call 1033 with the plaza name, date, time and vehicle number if it is not resolved. NHAI and IHMCL handle escalation beyond the bank.
A blacklist is usually a low balance or a KYC issue with the issuing bank, so start there. Call 1033 if you are stopped at a plaza despite the tag not being blacklisted, which is exactly the case the helpline exists for.
Use the My FASTag portal linked here, or your issuing bank. Buying from an unauthorised seller is how people end up with a tag registered to the wrong vehicle class and higher tolls.
Yes. The Download button near the top saves an image of the FASTag helpline number and official links with the verified contacts and hours.

Other helplines

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Helpline details are compiled from public sources and verified periodically. Not affiliated with FASTag. Always confirm on the official website. How we verify this.