DigiLocker

DigiLocker Helpline & Customer Care

digilocker.gov.in

verified

Last verified Oct 2026 · numbers can change, confirm on the official site.

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All contact details

FAQ: sign-in, OTP, PIN and document errors www.digilocker.gov.in/web/about/faq
Official sitedigilocker.gov.in
AddressNational e-Governance Division (NeGD), Ministry of Electronics and Information Technology, 4th Floor, Electronics Niketan, 6 CGO Complex, Lodhi Road, New Delhi 110003

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About DigiLocker

Support for DigiLocker, the document wallet that the National e-Governance Division (NeGD) runs for the Ministry of Electronics and IT, sits on its helpdesk. Raise and track a request at support.digilocker.gov.in, or write to [email protected].

Send the mobile number or Aadhaar the account is registered on, the document you were fetching and a screenshot of the error. DigiLocker's terms of use send questions, complaints and grievances to this same helpdesk, and its FAQ answers most sign-in, OTP and PIN problems before you need to write at all.

DigiLocker helpline — questions

Support runs in writing. Raise a request on the DigiLocker Helpdesk at support.digilocker.gov.in, or email [email protected]. DigiLocker lists no customer care number on its contact, FAQ or helpdesk pages as of now.

support.digilocker.gov.in par request daalein, ya [email protected] par mail karein - registered mobile number aur error ka screenshot ke saath. DigiLocker apne contact, FAQ aur helpdesk page par filhal koi customer care number nahi deta.

[email protected], the address on DigiLocker's own helpdesk page. Give your registered mobile number or Aadhaar, the document you were fetching and a screenshot of the error.

Start at the helpdesk: DigiLocker's terms of use send questions, complaints and grievances to the same place. If it stays unresolved, the government's public grievance portal, CPGRAMS at pgportal.gov.in, takes it further.

Sign in on the DigiLocker Helpdesk at support.digilocker.gov.in and open your requests to see where each stands. For a mail to [email protected], reply on the same thread.

Update it through the security PIN screen:
  1. Choose Forgot security PIN and enter your Aadhaar number and date of birth.
  2. Tap Update mobile number at the bottom of the screen.
  3. Enter the new number and confirm with the OTP sent to your Aadhaar-linked mobile.
If Aadhaar itself has an old number, get it changed at an Aadhaar enrolment centre first.

Yes. Documents in Issued Documents are deemed at par with physical originals under Rule 9A of the IT rules for digital lockers. A verifier confirms one by its QR code or the issuer's digital signature; a file you uploaded yourself does not get that standing.

Wait out the week. DigiLocker's terms say a debited payment that did not activate the service comes back within 3 to 7 working days after checking; if not, raise a helpdesk request. Fetching issued documents stays free.

Yes. Download saves the DigiLocker contact details as one image: the helpdesk link, the support email and the grievance route.

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Helpline details are compiled from public sources and verified periodically. Not affiliated with DigiLocker. Always confirm on the official website. How we verify this.