CTU Customer Care & Booking Support
chdctu.gov.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About CTU
CTU (Chandigarh Transport Undertaking) takes city bus complaints on the toll-free 1800 274 7400. For long-route enquiries, call ISBT-17 on 0172-2700006 or ISBT-43 on 0172-2624403.
Complaints about a driver or conductor go by email to [email protected], and late or missing buses to the duty inspector of each depot.
CTU helpline — questions
1800 274 7400, toll-free, for any issue with CTU's city bus service. For long routes, ring the ISBT Sector 17 enquiry on 0172-2700006 or ISBT Sector 43 on 0172-2624403.
City bus ki shikayat toll-free 1800 274 7400 par darj karein. Driver ya conductor ke khilaf shikayat [email protected] par email karein, bus number aur samay ke saath.
The depot duty inspector. Depot No. I (long routes) is 0172-2650331, Depot No. II (local buses) 0172-2990215, and Depot No. III (long route and suburban) 0172-2677033.
The online reservation site lists the helpdesk at [email protected] and 0172-2650331. Keep your booking details and payment reference ready.
Cancel it online; the refund goes back through the payment gateway to the card or account you used. Within 3 hours of departure there is no refund. The reservation fee and gateway charges are not refunded, unless CTU itself cancels the trip.
No. CTU refunds 100% only when the bus is cancelled for reasons beyond its control, not when a passenger misses it.
Plot No. 701, Industrial Area Phase I, Chandigarh. The depots and workshops are in the Industrial Area and Sector 25.
Yes. CTU's homepage links ctucitybus.com for real-time tracking of city buses, so you can see where your local bus is before you leave for the stop.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with CTU. Always confirm on the official website. How we verify this.