CPGRAMS Helpline & Customer Care
pgportal.gov.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG), which runs CPGRAMS, gives 011-23741006 as its telefax and [email protected] for technical problems with the portal. Grievances themselves are lodged on pgportal.gov.in, not by email.
Pension grievances have their own toll-free line, 1800-11-1960, run by the Department of Pension and Pensioners' Welfare.
CPGRAMS helpline — questions
DARPG, which runs CPGRAMS, gives 011-23741006 as its telefax. Technical problems go to [email protected]. To lodge or follow a grievance, use pgportal.gov.in, the CPGRAMS app or UMANG. No general toll-free line for CPGRAMS appears on pgportal.gov.in as of now.
[email protected], for technical issues and account deactivation only. A grievance sent by email is not attended to, so lodge it on the portal.
Yes. 1800-11-1960, with email [email protected], run by the Department of Pension and Pensioners' Welfare at Loknayak Bhawan, New Delhi.
It may. DARPG runs a feedback call centre that rings citizens for feedback on disposed grievances when none came through the portal. The call centre also helps you file an appeal.
The PMO Helpdesk, on 011-23386447, as listed on the CPGRAMS Contact Us page.
5th Floor, Sardar Patel Bhavan, Sansad Marg, New Delhi 110001. Postal grievances go to this address, on plain paper, a postcard or an inland letter, with no fixed format.
Yes. Every Wednesday is set aside for the Director of Public Grievances to receive and hear grievances in person.
The grievance registration number, the ministry or department involved, the dates of filing and closure, and copies of any reply you received. For an appeal, note the rating you gave and the date the grievance was closed.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with CPGRAMS. Always confirm on the official website. How we verify this.