Chennai Metro Customer Care & Booking Support

1860-425-1515, CMRL's helpline, open 24x7. It is an 1860 number, so the call is charged at normal rates. No toll-free number appears on CMRL's contact page as of now.

Yes, 155370. Trains also have a women-only coach, and a Pink Squad of women security staff, trained in martial arts, patrols the stations and checks that men stay out of that coach.

[email protected].

You can also use the Customer Care (Feedback and Grievance) form on CMRL's website. Give your travel card number, NCMC reference or the ticket reference printed on the ticket, so CMRL can trace the trip.

+91 83000 86000, for buying QR tickets. Send Hi and follow the steps. Tickets bought this way get 20% off but cannot be cancelled. For complaints, call 1860-425-1515 instead.

Fill the Lost and Found Enquiry form on CMRL's website. It asks for your name, mobile number, ID proof details, the date, and the train or station where you lost the item. Mention any cash or valuables inside it.

• Group QR ticket: for 20 or more people, bought in the CMRL app, with 20% off the normal fare.
• Family QR ticket: one QR for 2 to 5 people travelling together, with no discount.

Children shorter than 90 cm travel free.

Explosives, compressed gas cylinders, petrol and other inflammable liquids, acids, poisons, weapons and ammunition. Live animals and birds are not allowed either.