Tata 1mg

1mg.com

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Is Tata 1mg down right now?

Q: How do I return a damaged or wrong medicine from Tata 1mg?

Raise a return with customer care within 7 days of delivery, in the original packaging with the invoice; the batch number must match. Tata 1mg checks the claim within 72 business hours and completes the refund in 5 to 7 business days after approval. Do not accept a pack with a tampered seal.

Tata 1mg is working

Responding normally and no problems reported. If you still can't get on, it's likely your connection or app. Try the steps below.

Reports·1h: 0
Server: 200 OK
Response: 0.3s
Last checked: 6 hours ago

Answer: 1 report of an issue with Tata 1mg in the last 24 hours. Tata 1mg responded normally at our last check on 24 Oct 2026, 4:00 AM IST.

Report an issue

Our automated check runs from one or more locations and may miss in-app problems; reports come from users across India. We only call something "down" when users confirm it too. Here's how we check.

Not working for you? Report it

Takes 5 seconds, no login needed.

Last 24 hours: 1 reports.

About Tata 1mg

Tata 1mg is an online pharmacy and health platform of the Tata group, operated by Tata 1MG Healthcare Solutions Private Limited from Gurugram. One app covers medicine orders with home delivery, lab tests with home sample collection, and doctor consultations.

Its support runs mainly through chat on the website and app, and you can also place a medicine order over the phone. Delivery depends on your city and pincode, so an item that will not deliver to you is not always an outage.

Live reports

across 1 state

MumbaiSeven Star Internet Service Provider

Something else

“security certificate revoked” — Guest

20h ago

Not enough reports for Tata 1mg yet to show a longer history.
The 1 from the last 24 hours is in Recent.

72-day history

healthy reports issues outage

We checked 73 times over the last 72 days — healthy on 64 days, minor issues on 1 day. It typically responds in about 0.3s.

72d ago 48d 24d today

Response time · daily average slowest day 0.5s

Dashed line is its usual 0.3s, measured over the last 14 days. Gaps are days with no timing data.

14 Aug no data

15 Aug no data

16 Aug checked, healthy

17 Aug no data

18 Aug checked, healthy

19 Aug no data

20 Aug checked, healthy

21 Aug no data

22 Aug checked, healthy

23 Aug no data

24 Aug checked, healthy

25 Aug no data

26 Aug checked, healthy

27 Aug checked, healthy

28 Aug checked, healthy

29 Aug checked, healthy

30 Aug checked, healthy

31 Aug checked, healthy

1 Sep checked, healthy

2 Sep checked, healthy

3 Sep checked, healthy

4 Sep checked, healthy

5 Sep checked, healthy avg 0.2s

6 Sep checked, healthy avg 0.2s

7 Sep 2 reports 1 issue avg 0.3s

8 Sep checked, healthy avg 0.2s

9 Sep checked, healthy avg 0.3s

10 Sep checked, healthy avg 0.2s

11 Sep checked, healthy avg 0.3s

12 Sep checked, healthy avg 0.2s

13 Sep checked, healthy avg 0.3s

14 Sep checked, healthy avg 0.2s

15 Sep checked, healthy avg 0.4s

16 Sep checked, healthy avg 0.2s

17 Sep checked, healthy avg 0.2s

18 Sep checked, healthy avg 0.2s

19 Sep checked, healthy avg 0.3s

20 Sep checked, healthy avg 0.2s

21 Sep checked, healthy avg 0.4s

22 Sep checked, healthy avg 0.3s

23 Sep checked, healthy avg 0.4s

24 Sep checked, healthy avg 0.2s

25 Sep checked, healthy avg 0.2s

26 Sep checked, healthy avg 0.3s

27 Sep checked, healthy avg 0.4s

28 Sep checked, healthy avg 0.3s

29 Sep checked, healthy avg 0.3s

30 Sep checked, healthy avg 0.3s

1 Oct checked, healthy avg 0.2s

2 Oct checked, healthy avg 0.2s

3 Oct checked, healthy avg 0.3s

4 Oct checked, healthy avg 0.3s

5 Oct checked, healthy avg 0.3s

6 Oct checked, healthy avg 0.3s

7 Oct checked, healthy avg 0.3s

8 Oct checked, healthy avg 0.4s

9 Oct checked, healthy avg 0.3s

10 Oct checked, healthy avg 0.2s

11 Oct checked, healthy avg 0.2s

12 Oct checked, healthy avg 0.3s

13 Oct checked, healthy avg 0.2s

14 Oct 1 report avg 0.3s

15 Oct checked, healthy avg 0.2s

16 Oct checked, healthy avg 0.2s

17 Oct checked, healthy avg 0.2s

18 Oct checked, healthy avg 0.2s

19 Oct checked, healthy avg 0.3s

20 Oct checked, healthy avg 0.5s

21 Oct checked, healthy avg 0.3s

22 Oct checked, healthy avg 0.3s

23 Oct 1 report avg 0.4s

24 Oct checked, healthy avg 0.3s

If Tata 1mg isn't working

Check My Orders before paying again A debit without a confirmation may still be an order. Look in My Orders and keep the payment reference before placing it a second time.
Try a nearby pincode If medicines show as unavailable, a nearby pincode tells you whether it is delivery coverage or a real outage.
Refresh, update and check your connection Close and reopen the app, install any update, and try mobile data if Wi-Fi is slow.
Use chat support for a stuck order Chat on the website or in the app is Tata 1mg's main support route, and it can hand you to a person.
See whether other users report it When Tata 1mg users across several cities report the same problem together, the fault is with the platform, not your phone.

Other ways to access Tata 1mg

Use a nearby chemist for urgent medicines For an urgent medicine, a local pharmacy is the fastest fallback when the app is down.
Order medicines on call Tata 1mg takes medicine orders by phone on its order-on-call line, or will call you back. The number is on the Tata 1mg helpline page.
Try the website instead of the app, or vice versa If the Tata 1mg app is stuck, open 1mg.com in your phone's browser; if the site fails, go back to the app.
Try a different payment method When checkout fails with one method, pay with another: UPI, a card, or net banking.

Official channels during an outage: X · Facebook · Instagram · LinkedIn · YouTube · Website

Questions

The Tata 1mg reports on this page show it. A burst from different cities within minutes means a technical issue or downtime on the app or site. A single report usually comes down to your own network or an old app version.

Separate three things. A pincode Tata 1mg does not deliver to stays unserved; a medicine out of stock nearby may come back later; an outage breaks the app for everyone. Try a nearby pincode: if that works, the app is fine and it is coverage or stock. If nothing loads for anyone, it is an outage.

Check My Orders before paying again, since the order may have gone through. If there is no order, keep the payment reference and raise it on chat support so Tata 1mg can trace the debit.

Check your orders first to see if it was placed. If it is stuck and urgent, a nearby chemist is the fastest fallback, and chat support can chase the order meanwhile.

Raise a return with customer care within 7 days of delivery, in the original packaging with the invoice; the batch number must match. Tata 1mg checks the claim within 72 business hours and completes the refund in 5 to 7 business days after approval. Do not accept a pack with a tampered seal.

Pehle My Orders mein dekhein ki order bana ya nahi. Na bana ho to payment reference ke saath chat support par batayein. Zaroori dawai ho to paas ke chemist se le lein.

Yes. Tap Download on the status card at the top. The saved server down screenshot shows Tata 1mg's status, the last checked time, and how many users are reporting problems.

Need to reach Tata 1mg for an order, appointment or report? See the verified Tata 1mg customer care and helpline numbers.

1800 212 2323

Tata 1mg

Full helpline

People also check

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Unofficial status from automated checks & user reports. Not affiliated with Tata 1mg. Status may be inaccurate, confirm on the official site.

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