WBTC Customer Care & Booking Support
wbtconline.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About WBTC
West Bengal Transport Corporation Limited (WBTC) prints two 24x7 helpline numbers at the top of its booking site, wbtconline.in: 8697733391 and 8697733392. They are the control room of its CTC division. Booking and cancellation queries go by mail to [email protected].
CSTC buses have their own control room on 033 22360462, and WBSTC buses on 9432597098. A whole bus or tram is reserved on 8697733318, and special rides such as the AC tram joy ride on 8697733745.
WBTC helpline — questions
8697733391 and 8697733392, printed at the top of every page of wbtconline.in as the 24x7 helpline.
Call 8697733391 or 8697733392, the two 24x7 helpline numbers on WBTC's booking site. As of now, WBTC's booking site lists no toll-free number.
[email protected], which the booking site gives for all booking queries. It is a Gmail ID, but WBTC publishes it on wbtconline.in, so it is genuine. Quote the amount, date and your registered mobile number.
CSTC buses have 033 22360462 and WBSTC buses 9432597098. The 8697733391 and 8697733392 lines cover the CTC services.
A printout of the e-ticket, with one original photo identity card such as a passport, driving licence, voter card, PAN or Aadhaar. A soft copy on the phone is accepted only in exceptional cases.
Within 8 working days, credited to the account that was debited. The cancellation charge is taken off the actual fare, and other charges such as the Rs 5 per seat service charge are not refunded.
8697733318 for a full bus or tram reservation, at the Esplanade counter, and 8697733745 for special services, the all-day tram and bus ticket and the AC tram joy ride.
Paribahan Bhawan, 12 R.N. Mukherjee Road, Kolkata 700001. For a ticket problem, use the helpline or the booking e-mail.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with WBTC. Always confirm on the official website. How we verify this.