Tata Power-DDL Customer Care & Complaint Numbers

Call 19124, Tata Power-DDL's toll-free helpline, open 24x7. From outside Delhi, or if 19124 does not connect, dial 1800-208-9124. Keep your 11-digit CA number from the bill ready.

Tata Power-DDL ka toll-free number 19124 hai, jo 24 ghante chalta hai. Delhi ke bahar se 1800-208-9124 par call karein.

Yes. 19124 answers round the clock, 365 days a year, and an executive is available at any hour. The district customer care centres keep office hours, closing at 5:30 PM from Monday to Friday and at 1 PM on Saturday.

The 19124 IVR has separate options for Street Light and for Fire and Safety. In a fire emergency, SMS TPDDL EMG with your CA number to 56070. Theft and harassment complaints go through the same IVR.

Write to [email protected] with your CA number. A complaint that stays unresolved goes to the Internal Consumer Grievance Redressal Cell at [email protected], which gives a registration ID to track it.

If the grievance cell does not settle it, its portal forwards the case to the Consumer Grievance Redressal Forum (CGRF). An appeal against a CGRF order goes to the Electricity Ombudsman, and the Delhi Government's Public Grievance Cell takes electricity complaints at bijlipgr.gov.in. The three-tier grievance page on Tata Power-DDL's site lays out each step.

Open Request/Complaint on Tata Power-DDL's site and choose the current status option, or ask on 19124. Not happy with the fix? SMS TPDDL UNHAPPY with the notification number to 56070.