Snapchat Support & Online Help Centre

Snapchat helps users through Snapchat Support online, which has a Contact Us form, and through routes inside the app. As of now, no phone line for users appears on Snapchat's support pages.

Open the app, try to log in, and tap Appeal Decision if the pop-up offers it. That is the only appeal route, and Snapchat says a ticket outside it will not speed anything up. A decision can take up to 30 days.

App kholiye, login kijiye aur pop-up mein Appeal Decision dikhe to tap kijiye. Yahi ek raasta hai; faisla aane mein 30 din tak lag sakte hain. Pop-up na aaye to lock par appeal nahi ho sakti.

The device is banned: SS06 and SS18 after abuse or repeated violations, SS07 when too many accounts were used on it. Snapchat Support cannot unban a device, and new accounts cannot be made on it.

Tap the Restore button next to the chat that had the Streak. If there is no button, it ended too long ago. If restoring fails, Snapchat has a form, but only recently expired Streaks can come back.

Yes, within 30 days: log in with that username to reactivate it. In India the account is permanently deleted 180 days after that window. Support cannot reactivate it for you.

In the app, press and hold the snap, Story or profile, then tap Report; Snapchat calls this the fastest way to reach its safety team. If you cannot use the app, report the concern on Snapchat's website.

Snap names a Resident Grievance Officer at Snap Camera India Private Limited, Diamond Centre, Vikhroli West, Mumbai 400043. The e-mail is [email protected].