FaceTime Support & Grievance Contact
apple.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
Is FaceTime down right now?
Check live status before you call, it may just be busy.
About FaceTime
Apple Support looks after FaceTime, Apple's video and audio calling on iPhone, iPad and Mac. From India, dial 000800 100 9009 free, or use the Apple Support app.
For written queries, Apple India Private Limited gives the address [email protected]. If a call keeps dropping, check your Wi-Fi or mobile data before you call.
FaceTime helpline — questions
000800 100 9009. It is Apple Support's toll-free number in India, and it covers FaceTime on iPhone, iPad and Mac.
Apple Support ka toll-free number 000800 100 9009 hai. Call se pehle Wi-Fi ya mobile data check kar lein, kyunki Apple call katne ko slow connection se jodta hai.
[email protected], the address Apple India publishes on its contact page. For a call that will not connect, phone support gets you an answer faster.
Your network first. On an iPhone, FaceTime activates your number with an SMS, so Jio, Airtel, Vi or BSNL must allow international SMS on your plan.
Apple says verification can take up to 24 hours. Still stuck after that? Ring Apple Support on 000800 100 9009.
Block the caller once in Messages (their icon, Info, Block Contact) and the block also applies to FaceTime and Phone. In the FaceTime app, the Filter button sorts calls into Unknown Callers and Spam, and Manage Filtering lets you screen or silence them.
Check your internet first. Apple links black screens, choppy video and dropped calls to a slow connection on either side, or to others streaming on the same Wi-Fi. If Apple's status page shows FaceTime working and the line is fast, then call Apple.
Have the Apple Account email, the phone number used for FaceTime, your device and iOS or macOS version, and the exact alert you saw. Note also whether the other caller was on an Apple device or a web link.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with FaceTime. Always confirm on the official website. How we verify this.