Shiprocket Customer Care & Tracking Help

Q: What is the Shiprocket customer care number?

Shiprocket's help desk number is 9711941080, available 7 AM to 10 PM. Sellers can also raise a ticket from the panel, which carries the account details automatically.

Q: Shiprocket ka customer care number kya hai?

Shiprocket ka help desk number 9711941080 hai, subah 7 se raat 10 baje tak. Seller panel se ticket bhi raise kar sakte hain.

Q: I ordered from a store and Shiprocket is delivering it, whom do I contact?

Go to the store you bought from. Shiprocket is a shipping platform used by sellers, not the seller itself, so refunds, reships and order changes all come from the store rather than from Shiprocket.

Q: How do I track a Shiprocket shipment?

Use the AWB or order ID from the shipping confirmation on Shiprocket's tracking page. The actual delivery is done by a partner courier, which the tracking page names.

Q: How do I escalate a Shiprocket complaint?

After support, the ladder runs to an Escalation Manager and then the Grievance or Nodal Officer, who responds within 3 business days. You need the details of your earlier interaction to escalate.

Q: Can I email Shiprocket support?

Yes, support@shiprocket.in is the listed address, and sellers should raise it from the panel where possible. Include the AWB or order ID either way.

www.shiprocket.in

verified

7 AM - 10 PM

9711941080

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Last verified Aug 2026 · numbers can change, confirm on the official site.

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All contact details

Help Desk 9711941080

7 AM-10 PM

Support Email [email protected]

Contact / Escalation www.shiprocket.in/contact/

Help Centre support.shiprocket.in/

Hours7 AM - 10 PM

Official sitewww.shiprocket.in

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About Shiprocket

Shiprocket is a shipping platform used by ecommerce sellers, and its support runs through the seller panel and help centre for shipping, tracking, weight and remittance issues. Those official channels are listed here so sellers reach Shiprocket itself.

If you are a buyer trying to track an order, use the tracking link the seller gave you, since Shiprocket carries parcels on behalf of many different stores. Sellers can raise a ticket from the panel, and no genuine agent will ask for your account password.

Shiprocket helpline — questions

Shiprocket's help desk number is 9711941080, available 7 AM to 10 PM. Sellers can also raise a ticket from the panel, which carries the account details automatically.

Shiprocket ka help desk number 9711941080 hai, subah 7 se raat 10 baje tak. Seller panel se ticket bhi raise kar sakte hain.

Go to the store you bought from. Shiprocket is a shipping platform used by sellers, not the seller itself, so refunds, reships and order changes all come from the store rather than from Shiprocket.

Use the AWB or order ID from the shipping confirmation on Shiprocket's tracking page. The actual delivery is done by a partner courier, which the tracking page names.

After support, the ladder runs to an Escalation Manager and then the Grievance or Nodal Officer, who responds within 3 business days. You need the details of your earlier interaction to escalate.

Yes, [email protected] is the listed address, and sellers should raise it from the panel where possible. Include the AWB or order ID either way.

Yes. Tap Download near the top to save an image of Shiprocket's official contacts and links, including the help centre.

Other helplines

Blue Dart 1860 233 1234 Delhivery 1800 103 6354 DTDC 9606 911 811 Ecom Express 8376 888888 Ekart 1800 420 1111 FedEx 1800 22 6161

Helpline details are compiled from public sources and verified periodically. Not affiliated with Shiprocket. Always confirm on the official website. How we verify this.

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