NBSTC Customer Care & Booking Support
nbstc.in
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About NBSTC
NBSTC (North Bengal State Transport Corporation) runs a 24x7 bus helpline on 03582-222576 in Cooch Behar and 0353-2514920 at the Tenzing Norgay Central Bus Terminus, Siliguri. Enquiries by email go to [email protected].
Tours have their own 24x7 line, +91 90468-53300.
NBSTC helpline — questions
03582-222576, NBSTC's 24x7 bus helpline in Cooch Behar. In Siliguri, the 24x7 line at the Tenzing Norgay Central Bus Terminus is 0353-2514920.
Call the 24x7 bus helpline on 03582-222576 or 0353-2514920 in Siliguri. As of now, NBSTC's website shows these landlines and division mobiles, with no 1800 number.
Use the Grievance option on nbstc.in. It asks for your journey and ticket details, the depot and the type of complaint, from irregular service and staff behaviour to fare and online booking issues. You can also email [email protected].
+91 90468-53300, open 24x7. NBSTC Tourism also answers at [email protected] for tours to Sikkim, the Dooars, Kalimpong and Darjeeling.
NBSTC's contact page lists Cooch Behar on +91 87592-82932 and Raiganj on +91 70017-37832, plus Berhampore and the Siliguri depot. Ring the division your bus belongs to.
Yes. It is printed on NBSTC's own website as its enquiry address, though it is a Gmail ID. Tourism mail goes to [email protected].
Paribahan Bhavan, Sagar Dighi West, Cooch Behar 736101, West Bengal. The corporation's central workshop complex is at New Cooch Behar.
Your ticket number, travel date, route and depot. For a refund question about an online ticket, also keep the payment reference and a screenshot of any error shown on nbstc.co.in.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with NBSTC. Always confirm on the official website. How we verify this.