Medi Assist Customer Care & Claim Helpline

0120 693 7372 is the general helpline. Senior citizens can call the toll-free 1800 419 9493.

Senior citizens ke liye toll-free number 1800 419 9493 hai. Baaki sab general helpline 0120 693 7372 par call karein ya WhatsApp +91 70266 69449 par Hi bhejein.

+91 70266 69449. Send Hi to its WhatsApp chatbot to get answers to common claim and card queries.

[email protected] for general queries. If a claim or service is delayed past Medi Assist's timelines, write to [email protected].

Write to [email protected]; Medi Assist's grievance page sets a 15-day target to resolve it. Policy servicing complaints go in writing to the issuing office or regional office of your insurance company.

If the insurer does not resolve it, you can approach the Insurance Ombudsman.

Official outbound calls come from 1600 303 000 and other 1600-series numbers listed on Medi Assist's site. They are outbound only, so save them but do not call back.

Medi Assist's published service timelines, counted from when it has complete information:

• Cashless pre-authorisation: 4 hours.
• E-card: 1 day; physical ID card: 7 days.
• Reimbursement claim: 7 days from the last required document.

These can vary with the agreement your insurer has with Medi Assist.