ICICI Lombard Customer Care & Claim Helpline
icicilombard.com
Last verified Oct 2026 · numbers can change, confirm on the official site.
All contact details
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About ICICI Lombard
Policyholders of ICICI Lombard General Insurance Company Limited call the 24x7 toll-free number 1800 2666, which also has a senior citizen support line. Email goes to [email protected].
Claims and policy changes can also be handled with RIA, ICICI Lombard's chat assistant, on WhatsApp at +91 77382 82666 or in the IL TakeCare app. Senior citizens can write to [email protected].
ICICI Lombard helpline — questions
1800 2666, toll-free and open 24x7, with senior citizen support on the same line. Call from your registered mobile and keep the policy or claim number ready.
1800 2666 par call karein, yeh line din-raat khuli hai. WhatsApp par RIA se bhi policy aur claim ki baat ho sakti hai.
[email protected]. Senior citizens can use [email protected]. Write from your registered email with the policy number.
Chat with RIA, its service assistant, on +91 77382 82666. ICICI Lombard lists six more official RIA numbers on its customer support page.
Service calls come from the 1600 series and promotional calls from the 140 series. SMS sender IDs end in ICICIL or ILOMBD, for example XX-ICICIL. ICICI Lombard publishes its full list of official emails and numbers on its customer support page.
Call 1800 2666 or write to [email protected] first, from your registered mobile or email. If the reply does not satisfy you, ICICI Lombard's grievance page explains the next step, and you can also use the IRDAI Bima Bharosa portal or the Insurance Ombudsman.
The address on its grievance page is Interface 11 and Interface 16, New Linking Road, Malad (West), Mumbai 400064. The registered office is ICICI Lombard House in Prabhadevi.
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Helpline details are compiled from public sources and verified periodically. Not affiliated with ICICI Lombard. Always confirm on the official website. How we verify this.