Lufthansa Customer Care & Booking Support

1800 102 5838. Lufthansa shows it as the Service Center number on the Help and Contact page for India, after you pick your request.

Yes. 1800 102 5838 is a 1800 number, which is toll free from Indian phones. Lufthansa suggests trying its online services first and calling when they cannot help.

Yes, two kinds. Live Chat with Service Center agents runs 24/7. The Chat Assistant, Elisa, handles cancellations, refunds and delayed bag checks by itself.

Lufthansa uses web forms instead of a public email address. On its Feedback page you can send feedback on a past flight, claim compensation for a disruption, or ask for baggage expenses back. Give your name, ticket number and booking code, and never card details.

Report it at once, at the Lufthansa baggage tracing desk or online. You get a PIR reference number.

Found the damage only at home or the hotel? Report within seven days of the flight. The online service works for the first three days, and a baggage form on lufthansa.com covers the rest. Keep the ticket number, baggage ID and photos of the damage ready.

Yes. If you reported the delay on time, filled the contents list on the baggage status page, and the bag is still missing after 21 days, you can claim for its loss. That claim must be made within two years.

• The 13-digit ticket number, starting 220.
• The 6-character booking code.
• Your 8-digit feedback ID, for an existing complaint.
• The PIR code, for a baggage report.