KSRTC Karnataka Customer Care & Booking Support
ksrtc.karnataka.gov.in
Last verified Sep 2026 · numbers can change, confirm on the official site.
All contact details
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About KSRTC Karnataka
The Karnataka State Road Transport Corporation (KSRTC) runs its call centre on 080 26252625, 24x7, for enquiries, grievances and refund issues. Booking and cancellation problems also go to its AWATAR cell on 7760990034, from 7 AM to 10 PM every day.
Write to [email protected] about a booking; a cancellation that fails online must be mailed there two hours before departure, from the email id used to book. Refunds not received within seven days go to [email protected], and complaints about a cancelled bus, a breakdown or the crew to [email protected]. All KSRTC mail comes from ksrtc.org.
KSRTC Karnataka helpline — questions
080 26252625, the call centre, open 24x7 for enquiries, grievances and refund issues. The AWATAR cell on 7760990034 handles booking and cancellation problems from 7 AM to 10 PM.
Call 080 26252625, the 24x7 call centre, or the AWATAR cell on 7760990034, at normal call rates. No toll-free line appears on its contact page as of now.
[email protected] for booking and cancellation trouble, and [email protected] when a refund has not arrived in seven days. A cancelled bus, a breakdown or a crew complaint goes to [email protected], and bus condition issues, such as cleanliness or torn seats, to [email protected].
Yes. An online or mobile ticket needs an ID proof during the journey, original or photocopy: Aadhaar, driving licence, voter ID, PAN, passport and a few others count. One passenger's ID covers everyone on that ticket; without one, the ticket is treated as invalid.
Mail the claim to [email protected] or call 9449596666 within 30 days of the journey, with the PNR or ticket copy and the reason. KSRTC verifies it and completes the refund within 15 days of receiving the claim. A bus that left over 2 hours late, or never ran, earns a full refund if you did not board.
Yes. KSRTC refunds 25% of the basic fare for the part of the journey where the AC was not working. Claim it within 30 days with the PNR.
Yes, KSRTC Karnataka books tickets on WhatsApp at 6364940880. For complaints and refund issues, use the call centre on 080 26252625.
Other helplines
Helpline details are compiled from public sources and verified periodically. Not affiliated with KSRTC Karnataka. Always confirm on the official website. How we verify this.